Brenda Miller
Denton,TX
Summary
Customer service specialist with expertise in hospitality, retail, and food service. Excels in conflict resolution, upselling, and cultivating customer loyalty through effective communication. Manages high-pressure situations while enhancing customer experiences and collaborating with diverse teams to achieve organizational goals.
Overview
20
20
years of professional experience
Work History
Server
Ihop
Denton, Texas
09.2025 - Current
- - Provided courteous service to up to 100 daily customers, enhancing their dining experience.
- - Addressed guest concerns with calm communication and attentive support.
- - Used POS terminals to enter orders, split checks, and total purchases.
- - Worked with hosts, bussers, and kitchen staff to prepare for service and keep customers moving.
- Guided guests through menu options, making tailored suggestions and efficiently processing food and beverage orders.
- Trained new employees on restaurant procedures and plating techniques to ensure high service standards.
Customer Service Representative
Family Dollar
Peekskill, NY
01.2025 - 06.2025
- - Responded to customer requests for products, services, and company information.
- - Managed high-stress situations, maintaining professionalism and effectively resolving customer disputes.
- - Processed customer returns and exchanges in accordance with company policy, ensuring timely resolution.
- - Contributed to sales growth by upselling based on customer needs.
- - Streamlined payment processing, improving efficiency for cash and credit transactions.
Bartender
Docs Inn
Newhall, CA
03.2018 - 02.2020
- - Served high volumes of customers during peak periods, maintaining high quality and fast service.
- - Fostered customer loyalty through exceptional service and engaging interactions.
- - Adhered to alcohol safety regulations, ensuring responsible service and preventing overconsumption.
- - Ensured precise cash management, accounting, and inventory with accuracy.
Bartender
Cuvve Bar and Grille
Valencia, CA
01.2014 - 05.2015
- - Developed and served innovative cocktails, attracting diverse clientele.
- - Ensured compliance with health, safety, and alcohol regulations, promoting a safe environment.
- - Oversaw cash management, bar operations, and generated accurate sales reports.
Server
Hot Wings Cafe
Valencia, CA
03.2013 - 01.2014
- - Managed multiple tables, delivering exceptional customer service and enhancing guest satisfaction.
- - Collaborated with team members for seamless service transitions during busy shifts, maintaining service quality.
- - Assisted with opening and closing duties, ensuring accurate cash handling and smooth operations.
Bar Manager
Drifters Cocktail Lounge
Canyon Country, CA
03.2008 - 01.2014
- - Developed and introduced new cocktail menus, boosting sales through innovative offerings.
- - Coordinated themed promotional events, attracting new clientele and enhancing customer engagement.
- - Managed vendor relations and inventory purchasing, ensuring optimal stock levels and timely deliveries.
- - Oversaw daily operations, including staffing, scheduling, and compliance with safety regulations.
Catering Staff Member
Buca Di Beppo
Valencia, CA
01.2007 - 03.2008
- - Delivered friendly and efficient service, enhancing guest experience at banquets and events.
- - Supported chefs in dish preparation and presentation, contributing to overall event quality.
- - Maintained cleanliness and upheld health standards, ensuring a safe dining environment.
Education
High School Diploma -
Saddleback Valley Christian Schools
San Juan Capistrano, CA06-2005
Skills
- Payment processing
- Order Management
- Sales strategies
- Customer relations
- Customer Interaction
- Client engagement
- Conflict resolution
- Service Coordination
- Cash management
- Inventory control
- Event Coordination
- Microsoft Excel
- Spreadsheet management
- Data management
- Active listening
- Team development
- Professional demeanor
Timeline
Server
Ihop
09.2025 - Current
Customer Service Representative
Family Dollar
01.2025 - 06.2025
Bartender
Docs Inn
03.2018 - 02.2020
Bartender
Cuvve Bar and Grille
01.2014 - 05.2015
Server
Hot Wings Cafe
03.2013 - 01.2014
Bar Manager
Drifters Cocktail Lounge
03.2008 - 01.2014
Catering Staff Member
Buca Di Beppo
01.2007 - 03.2008
High School Diploma -
Saddleback Valley Christian Schools