Brenda Munoz-Chavez
Las Vegas,Nevada
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Server
Planet Hollywood- Flights Restaurant
Las Vegas, NV
08.2024 - 02.2026
- Managed food and beverage orders efficiently, ensuring accuracy and timely delivery.
- Delivered exceptional customer service in high-pressure dining environment.
- Collaborated with kitchen staff to streamline order preparation processes.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Handled cash and credit transactions accurately, balancing register at end of shift.
- Resolved guest complaints promptly to ensure satisfaction and repeat business.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Managed inventory of dining supplies to prevent shortages during service.
Server
Mirage Hotel & Casino
Las Vegas, NV
01.2021 - 06.2024
- Provided exceptional customer service in high-volume dining environment.
- Assisted guests with menu selections and dietary restrictions, enhancing dining experience.
- Maintained clean and organized dining areas, ensuring compliance with health standards.
- Collaborated with kitchen staff to ensure timely food delivery and quality service.
- Processed guest orders efficiently using point-of-sale system to streamline operations.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Hospitality service expertise
- Safe food handling
- High volume dining
- Service prioritization
- Team collaboration
- Guest relations management
- Problem-solving
Languages
English, Spanish
Native or Bilingual
Timeline
Server
Planet Hollywood- Flights Restaurant
08.2024 - 02.2026
Server
Mirage Hotel & Casino
01.2021 - 06.2024