Brenda Nolan
Macy's
FORTWAYNE,IN
Summary
Diligent office receptionist with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets through multi-tasking.
Work History
Sales Associate
5 Years 4 Months- Enhanced customer experience by providing personalized service and product recommendations.
- Trained new associates on sales techniques and operational procedures to improve team performance.
- Resolved customer inquiries and issues efficiently, fostering positive relationships and repeat business.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
EBay Seller
- Managed product listings to optimize search visibility and attract potential buyers.
- Developed and implemented pricing strategies based on market trends and competitor analysis.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Utilized eBay's seller tools to track inventory levels and manage shipments efficiently.
- Collaborated with shipping partners to ensure timely delivery of products to customers.
- Cultivated loyal repeat customers through personalized outreach efforts such as targeted promotions or follow-up communications after successful transactions.
- Boosted customer satisfaction by providing excellent service and addressing inquiries promptly.
Account Executive
- Managed client accounts, ensuring timely delivery of services and high satisfaction rates.
- Presented product offerings and promotional campaigns to prospective clients, increasing awareness.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
- Negotiated contracts successfully, securing favorable terms for both the company and clients.
- Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
Sales Manager
- Developed and executed sales strategies to increase market share in competitive landscape.
- Established relationships with key clients, ensuring satisfaction and long-term loyalty.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
Education
Associate of Science - Marketing And Business
Skills
Customer service
Conflict management
Time management
Problem solving skills
Multitasking strength
Communication skills
Customer relationship management
Active engagement
Sales transactions
Availability management
Policy adherence
Cash handling
Flexible schedule
Timeline
Sales Associate
Macy's
05.2021 - CurrentRead More
EBay Seller
Self
2004 - 2021Read More
Account Executive
Dex Media Inc.
2001 - 2004Read More
Sales Manager
FOX 55 Television
1999 - 2001Read More
Ivy Tech Community College of Indiana
Associate of Science from Marketing And Business
Read More