Brenda Powell
Foley,AL
Summary
Dynamic professional with a proven track record at Allied Van Lines, excelling in operational efficiency and team leadership. Skilled in problem-solving and customer service, I have successfully streamlined processes, enhancing service delivery and boosting customer satisfaction. Committed to fostering collaboration and achieving organizational goals through effective training and performance management.
Overview
42
42
years of professional experience
Work History
Sales Associate
Ross Dress for Less
Foley, AL
05.2026 - Current
- Delivered exceptional customer service, enhancing shopping experiences and building customer loyalty.
- Processed customer transactions at checkout, ensuring accurate cash handling and receipt verification.
- Maintained sales floor presentation, inventory visibility, and product organization.
Operations Manager
Allied Van Lines
Birmingham, AL
11.1996 - 06.2001
- Streamlined operational processes to enhance efficiency and reduce costs.
- Led cross-functional teams to implement strategic initiatives improving service delivery.
- Developed and enforced standard operating procedures ensuring compliance with industry regulations.
- Monitored performance metrics to identify areas for continuous improvement in operations.
- Collaborated with logistics partners to optimize transportation routes and reduce transit times.
- Conducted regular audits to assess operational effectiveness and implement corrective actions as needed.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
Corporate Trainer/Office Coordinator
Morrison’s Cafeteria Inc
Birmingham, AL
03.1985 - 08.1995
- Developed training materials to support employee onboarding and engagement.
- Led workshops on customer service techniques to support guest satisfaction.
- Facilitated training sessions on food safety and hygiene standards to support staff compliance.
- Worked with management to identify skill gaps and build targeted training programs.
- Added feedback methods to check training effectiveness and support ongoing improvement.
- Mentored new trainers to build knowledgeable and capable training team.
- Reviewed evaluations and observed employee performance to identify areas for improvement.
Education
High School Diploma -
Rhea County High
Dayton, TN05.1972
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
- Cash handling
- Money handling
- Flexible schedule
- Cash register operation
- Verbal/written communication
- Stocking and receiving
- Cash handling accuracy
- Client service
- Conflict resolution
- Store opening and closing
- Sales expertise
- Product sales
- Customer needs assessment
- Sales strategies
- POS system operation
- Meeting deadlines
- Professional demeanor
- Retail store operations
- Adapt to diverse groups
- Cleaning techniques
- Guest relations
- Sales training
- Inventory tracking
Timeline
Sales Associate
Ross Dress for Less
05.2026 - Current
Operations Manager
Allied Van Lines
11.1996 - 06.2001
Corporate Trainer/Office Coordinator
Morrison’s Cafeteria Inc
03.1985 - 08.1995
High School Diploma -
Rhea County High