Brenda Rathjen
Server
Ravensdale,WA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy and enthusiasm.
Overview
11
11
years of professional experience
1
1
MAST permit
1
1
Food handler's permit
Work History
Server
Applebee's Grill & Bar
09.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Manager
Shari’s Cafe
05.2022 - 09.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Lead Detailer
Mobile Detailing
01.2016 - 01.2017
- Reduced material waste by optimizing the usage of materials in the detailing process.
- Ensured compliance with safety regulations by closely reviewing drawings for potential hazards or flaws.
- Streamlined communication between internal teams involved in various stages of a project's life cycle, contributing to a more cohesive workflow.
- Increased client satisfaction by addressing concerns promptly and making necessary adjustments to detailing plans.
Store Receiver
Safeway
01.2015 - 01.2016
- Supported team members across various departments in handling heavy merchandise or locating specific products upon request.
- Streamlined inventory management through accurate record-keeping and timely communication with suppliers.
- Played an integral role in meeting tight deadlines for promotional displays or special events within the store by expediting product availability from the receiving area to the sales floor.
- Maintained strong supplier relationships through consistent communication, feedback, and prompt issue resolution.
Server
Azteca Mexican Restaurant
06.2014 - 01.2015
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Host
California Pizza Kitchen
02.2013 - 06.2014
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
High school diploma -
Tahoma Senior High School
06.2014
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- Safe Food Handling
- Menu Memorization
- High-volume dining
- Service prioritization
- Suggestive Selling
- Guest Relations Management
Certification
Food handlers permit and MAST permit
Timeline
Server
Applebee's Grill & Bar
09.2023 - Current
Manager
Shari’s Cafe
05.2022 - 09.2023
Lead Detailer
Mobile Detailing
01.2016 - 01.2017
Store Receiver
Safeway
01.2015 - 01.2016
Server
Azteca Mexican Restaurant
06.2014 - 01.2015
Host
California Pizza Kitchen
02.2013 - 06.2014
High school diploma -
Tahoma Senior High School
Food handlers permit and MAST permit
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