Brenda Reyna

Managed incoming calls and scheduled appointments efficiently. Confirmed appointments with customers to enhance communication. Coordinated technician dispatch to job sites as required. Provided support to team members when needed. Assisted Spanish-speaking customers effectively.

Managed incoming calls and scheduled appointments to support customer needs. Addressed customer concerns effectively and in a timely manner .

• Trained and guided team members to maintain high productivity and performance metrics
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
• Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement