Brenda Robertson
Wenatchee,WA
Summary
Dynamic customer service professional with a strong work ethic and integrity, experienced at all job locations. Proven track record in enhancing customer satisfaction through effective problem-solving and personalized assistance. Skilled in cash handling and maintaining accurate transactions, while fostering loyalty and trust through empathetic communication and relationship-building.
Knowledgeable communication skills with solid background in retail operations and customer service, consistently ensuring accurate transactions and positive customer interactions. Proven ability to manage high-volume transactions efficiently and resolve issues promptly. Demonstrated strength in cash handling and communication skills.
Overview
21
21
years of professional experience
Work History
Cashier
Office Depot Inc
Wenatchee, WA
11.2023 - 01.2026
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers with product inquiries and provided recommendations.
- Maintained clean and organized checkout area to enhance customer experience.
- Collaborated with team members to ensure efficient service during peak hours.
- Managed cash drawer, ensuring accurate cash handling and reporting practices.
- Resolved customer issues promptly, contributing to positive shopping experiences.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Price Change Team Member
Albertsons
Wenatchee, WA
01.2023 - 11.2023
- Implemented price changes for products, ensuring accuracy and compliance with company standards.
- Collaborated with cross-functional teams to streamline pricing processes and improve efficiency.
- Conducted regular audits of price tags to ensure consistency across the store layout.
- Resolved discrepancies in pricing data, contributing to improved customer satisfaction and trust.
- Demonstrated strong attention to detail while verifying product codes and descriptions during the price change process.
- Assisted in resolving customer disputes related to pricing issues, demonstrating excellent problem-solving skills and customer service abilities.
- Collaborated with department leads to align promotional pricing strategies, maximizing revenue potential across all product categories.
- Boosted employee morale through consistent communication and collaboration within the Price Change Team, fostering a positive work environment for all team members.
- Enhanced pricing accuracy by diligently monitoring and updating price changes on a daily basis.
- Minimized pricing errors by conducting regular audits of product prices and shelf labels.
- Contributed to store profitability by ensuring timely completion of price changes, avoiding potential missed sales opportunities due to outdated pricing information.
Cashier/Customer Service Desk Associate/Pricing Associate
Fred Meyer
Wenatchee, WA
05.2005 - 01.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced registers at shift end.
- Assisted customers with inquiries, ensuring a positive shopping experience.
- Collaborated with team members to optimize checkout procedures and reduce wait times.
- Implemented promotional displays to enhance product visibility and sales opportunities.
- Resolved customer complaints promptly, fostering loyalty and satisfaction.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Met customer call guidelines for service levels, handle time and productivity.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
High School Diploma -
Kingman High School
Kingman, AZSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
Timeline
Cashier
Office Depot Inc
11.2023 - 01.2026
Price Change Team Member
Albertsons
01.2023 - 11.2023
Cashier/Customer Service Desk Associate/Pricing Associate
Fred Meyer
05.2005 - 01.2023
High School Diploma -
Kingman High School