Brenda Rodriguez
Houston,United States
Summary
Compassionate Mental Health Therapist experienced in team leadership within fast-paced environments. Delivered client-focused care and effective communication, fostering supportive relationships while managing challenging situations. Committed to promoting mental wellness through empathetic therapeutic support and operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Leader
Wingstop
Cypress, TX
01.2024 - Current
- Led team operations to ensure smooth shift transitions and high service quality.
- Implemented communication strategies that resolved conflicts and enhanced team morale.
- Managed workflow to ensure productivity while maintaining compliance with standards.
- Trained staff in customer service excellence and adherence to safety protocols.
- Supervised daily operations to ensure efficient workflow and high-quality service.
- Trained new staff on company procedures and customer service standards.
- Implemented process improvements that enhanced team productivity and reduced wait times.
- Resolved customer complaints effectively, maintaining high satisfaction levels during peak hours.
- Trained new employees and delegated daily tasks and responsibilities.
- Ensured compliance with health and safety regulations across all shifts to uphold standards.
- Completed cash and credit card transactions accurately using POS software.
Cashier
Marble Slab Creamery
Houston, TX
05.2022 - 07.2022
- Processed customer transactions accurately using point-of-sale systems.
- Maintained cleanliness and organization of service area to enhance customer experience.
- Collaborated with team members to ensure efficient service during peak hours.
- Handled cash, credit, and mobile payments while adhering to cash handling procedures.
Sandwich artist
Subway
Houston, TX
07.2021 - 11.2021
- Created customized sandwiches by adhering to customer preferences and specifications.
- Maintained cleanliness and organization of workstations, ensuring compliance with health and safety standards.
- Assisted in training new employees on sandwich preparation and customer service protocols.
- Collaborated with team members to streamline operations during peak hours, enhancing efficiency.
- Monitored inventory levels, placing orders for ingredients to reduce waste and maintain stock availability.
Education
High School Diploma -
Dwight D. Eisenhower High School
7922 Antoine Dr Room 701, Houston, TX 7708805-2022
Some College - Psychology
Lamar University
Beaumont, TX, United States07-2028
Skills
- Service management
- Team leadership
- Shift leadership
- Conflict Resolution
- Inventory management
- Creative solutions
- Cash handling
- POS system operation
- Daily workflows
- Shift paperwork completion
- Creative solutions
- Team leadership
- Customer service focus
- Active Listening
- Emotional Intelligence
- Operational oversight
- Shift leadership
Certification
- Food handling License Learn2Serve till 06/01/2029
Languages
English - Advanced
Spanish - Native
Timeline
Shift Leader
Wingstop
01.2024 - Current
Cashier
Marble Slab Creamery
05.2022 - 07.2022
Sandwich artist
Subway
07.2021 - 11.2021
High School Diploma -
Dwight D. Eisenhower High School
Some College - Psychology
Lamar University