Brenda Ruiz
McCalla ,AL
Summary
Friendly and reliable with positive attitude and excellent customer service skills. Understands importance of maintaining accurate cash handling and efficient transaction processes. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction.
Energetic and personable with natural ability to create welcoming environments and foster positive guest experiences. Possesses strong communication and organizational skills essential for coordinating reservations and managing guest interactions. Committed to providing exceptional service and contributing to seamless and enjoyable atmosphere.
Overview
3
3
years of professional experience
Work History
Cashier
Hinkle Pharmacy
Bessemer, AL
07.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Safeguarded patient privacy by maintaining strict adherence to HIPAA regulations during all customer interactions.
- Answered customer questions regarding prescribed medications, over-the-counter products, and insurance coverage.
Host/ To Go Specialist
Olive Garden
Hoover, AL
12.2022 - 05.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Ride Operator
Splash Adventure
Bessemer, AL
06.2022 - 09.2022
- Adapted quickly to new ride assignments, learning proper operation techniques efficiently to minimize downtime between shifts.
- Collaborated with team members to maintain a clean, organized, and safe ride area for guests.
- Provided exceptional customer service, addressing guest concerns and inquiries promptly and professionally.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Managed emergency situations calmly, following established protocols to ensure guest safety and wellbeing.
Education
High School Diploma - High School Diploma
McAdory High School
McCalla, AL05.2024
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Team collaboration
- Time management skills
- Patience and empathy
- Customer service excellence
Languages
Spanish
Native or Bilingual
Timeline
Cashier
Hinkle Pharmacy
07.2024 - Current
Host/ To Go Specialist
Olive Garden
12.2022 - 05.2024
Ride Operator
Splash Adventure
06.2022 - 09.2022
High School Diploma - High School Diploma
McAdory High School