Brenda Saldana
Angleton,TX
Summary
Driven Manager with a proven track record at Whataburger, enhancing customer satisfaction and team productivity through effective leadership and strategic planning. Skilled in staff training and development, and excelling in verbal and written communication, I successfully fostered a professional environment, achieving significant improvements in key performance indicators.
Overview
4
4
years of professional experience
Work History
Manager
Whataburger
Clute, TX
06.2020 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Bachelor's Degree - Business Management
Colorado Techincal University
Colorado Springs, CO12.2023
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Staff Training and Development
- Staff Management
- Strategic Planning
- Schedule Preparation
- Performance Evaluations
- Key Performance Indicators
- Expectation setting
- Teamwork and Collaboration
- Customer Service
- Hiring and Training
- Customer Relationship Management
- Employee Coaching and Mentoring
- Scheduling and Coordinating
- Employee Development
- Onboarding and Orientation
Languages
Spanish
Full Professional
Timeline
Manager
Whataburger
06.2020 - Current
Bachelor's Degree - Business Management
Colorado Techincal University