Summary
Overview
Work History
Skills
Timeline
Generic
Brenda Schneider

Brenda Schneider

New Braunfels,TX

Summary

Organized Assistant General Manager knowledgeable in recruiting staff and handling customer complaints. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits. Oversees employee performance and tracks weekly progress to achieve defined objectives.

Overview

5
5
years of professional experience

Work History

Assistant General Manager

Oldham Goodwin Group
Bryan , TX
10.2018 - Current
  • Conducted regular inspections of all public areas within the hotel premises.
  • Responded to and resolved guest issues or complaints.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Inspected hotel rooms and public spaces to determine cleanliness and need for room updates.
  • Input and confirmed reservations for guests.
  • Managed team of front desk agents, supervising personnel in issue resolution.
  • Assisted the Hotel Manager in developing and implementing effective strategies for improving guest satisfaction.
  • Advised housekeeping staff of rooms vacated and ready for cleaning.
  • Built and maintained productive relationships with employees.
  • Handled guest complaints and offered complimentary services for hardship cases.
  • Oversaw recruiting, interviews and new employee hiring.
  • Monitored hotel operations to ensure compliance with safety regulations, policies, and procedures.
  • Analyzed customer feedback data from surveys and implemented necessary changes accordingly.
  • Conducted daily meetings with front desk and housekeeping personnel to discuss arrivals, special requests and operational challenges.
  • Established successful employee turnover and retention strategies to improve culture and boost employee experience and business outcomes.
  • Coordinated weekly staff schedule to accommodate ongoing and seasonal needs of hotel.
  • Managed labor and property expenses to achieve maximum flow-thru to bottom line.
  • Implemented operational changes as needed in order to maximize efficiency of hotel operations.
  • Coordinated daily activities of front desk personnel to ensure smooth check-in and check-out processes for guests.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Administered new hire paperwork and maintained employee files.
  • Ensured all staff members had appropriate training and development opportunities.
  • Made recommendations for salary and wage increases based on performance reviews.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Delegated work to staff, setting priorities and goals.
  • Worked with cross-functional teams to achieve goals.
  • Completed day-to-day duties accurately and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Collaborated with others to discuss new opportunities.
  • Achieved cost-savings by developing functional solutions to problems.

Dual Executive Housekeeper

Oldham Goodwin Group
Bryan, TX
03.2019 - 02.2021
  • Responded promptly to any emergency situations that may arise during shift hours.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned areas.
  • Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
  • Prepared monthly reports regarding budgeting, scheduling, payroll records.
  • Ordered supplies through approved vendors and submitted invoices for payments.
  • Ensured compliance with hotel policies concerning fire safety regulations.
  • Organized supplies for use based on expected customer needs.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Monitored cleanliness of lobby, swimming pool and other common areas.
  • Conducted daily walk throughs and inspections of guest rooms and public spaces.
  • Managed lost and found property according to company policy and procedure.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Adhered to daily cleaning schedules and updated as needed based on demand.
  • Supplied extra towels and toiletries when requested to optimize guest comfort.
  • Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
  • Prepared and distributed assignment sheets to assigned staff.
  • Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
  • Communicated with maintenance team on damages to repair.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Supervised and coordinated the activities of housekeeping staff.
  • Inspected guest rooms and public areas to ensure furnishings, equipment, linens, and supplies meet established standards.
  • Worked with cross-functional teams to achieve goals.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Skills

  • Employee Scheduling
  • Business Operations Knowledge
  • Business Operations Background
  • Workflow Coordination
  • Team Leadership Strength
  • Employee Relations
  • Training and Development Skill
  • Operations Management
  • Operations Oversight
  • Budget Control
  • Staff Management
  • Inventory Control
  • Customer Relationship Management (CRM)

Timeline

Dual Executive Housekeeper

Oldham Goodwin Group
03.2019 - 02.2021

Assistant General Manager

Oldham Goodwin Group
10.2018 - Current

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Brenda Schneider