BRENDA SELLERS

Evansville,IN

Summary

I have been in customer service for over 35 years. I love being outside and I am good with problem solving. I am mechanically inclined, have fixed my own plumbing, electrical and roofing issues I enjoy working with people and am very familiar with administrative work.

I am looking for a change in career. I would appreciate an opportunity to speak to someone in person. I feel that I would be a great asset to your team. I have horses and am used to working outside and lifting 50 bags of feed on a regular basis. I also throw 2 bales of hay a day (about 60 lbs each). I may be older but I'm in great physical shape and very strong. Thanks in advance for your consideration.

Sincerely

Overview

years of professional experience

Work History

Internet Sales Director

Kenny Kent Chevrolet

01.2005 - Current

Responded to internet inquiries and phone calls in timely matter.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Updated company website with deals and product packages.
Trained sales staff on company procedures and salesmanship.
Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Monitored sales team performance, analyzed sales data and reported information to area managers.
Identified prospects' needs and developed appropriate responses along with suitable information on products and services.
Hired, supervised and coached 4 employees on sales strategies to optimize performance.

Sales/Finance Manager

Northside Chevrolet/Kenny Kent Toyota/D Patrick Fo

06.1996 - 01.2005

Built relationships with customers and community to establish long-term business growth.
Achieved sales goals and service targets by cultivating and securing new customer relationships.
Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Collaborated with upper management to implement continuous improvements and exceed team goals.
Demonstrated products to show potential customers benefits and advantages and encourage purchases.

Education

High School Diploma -

Bosse High, Evansville

05.1979

Skills

Advertising Campaigns
Effective Customer Communication
Customer Trend Analysis
Dealership Operations
Team Recruiting and Onboarding
Customer Complaint Resolution

Customer Service and Assistance
Sales Records Management
Phone Inquiries
Employee Performance Reviews
Maintaining Closing Ratios

Timeline

Internet Sales Director - Kenny Kent Chevrolet

01.2005 - Current

Sales/Finance Manager - Northside Chevrolet/Kenny Kent Toyota/D Patrick Fo

06.1996 - 01.2005

Bosse High - High School Diploma,