Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brenda Shelby

Sugar Land,TX

Summary

Hardworking Sales/Customer Service Associate, Client Advocate, committed to being a critical listener, and effective communicator. Organized and patient individual with a polished and empathetic demeanor that represents the company well. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers/clients/team members and supervisors. Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.

Overview

2023
2023
years of professional experience

Work History

Sales Associate

William Sonoma
Chicago, IL
01.2021 - 11.2022
  • Engaged customers through effective communication and active listening skills.
  • Assisted customers in selecting products and providing product knowledge.
  • Cultivated relationships with key clients to ensure ongoing support.
  • Resolved customer complaints promptly in a professional manner.
  • Operated as the Business2Business Coordinator & Store Representative for the Orland Park, IL store. Sought out customers with business licenses to offer them memberships, unlocking discounts for corporate sales across our multiple brands.

Legal Secretary

Skadden, Arps
Chicago, IL
12.1997 - 03.2020
  • Managed legal documents and correspondence for attorneys and clients.
  • Assisted in drafting legal documents and pleadings for various cases.
  • Prepared case files and maintained organized electronic filing systems.
  • Communicated with clients, courts, and external parties to facilitate processes.
  • Maintained confidentiality of sensitive information in all communications.
  • Proofed documents and submitted to attorneys for review.
  • Maintained attorney calendars by keeping track of appointments, meetings and conferences.
  • Greeted visitors to the office in a professional manner while providing support to attorneys as needed.
  • Assisted in preparation of engagement letters.
  • Took detailed notes in meetings and disseminated information afterward.

Paralegal

Quaker Oats
Chicago, IL
  • Supported the VP and Corporate Counsel in environmental law cases involving the regulatory compliance of waste cleanup.
  • Conducted legal research to support compliance with industry regulations.
  • Coordinated communication between clients, attorneys, and external parties.

Education

Some College (No Degree) - Generalists Paralegal Program

Roosevelt University
Chicago, IL

Skills

  • Customer service
  • Legal research
  • Document management
  • Case preparation
  • Business communication
  • Relationship building
  • Effective communication
  • Attention to detail
  • Active listening
  • Time management
  • Tactful and diplomatic
  • Verbal and written communication
  • Brand representation
  • Data collection
  • Customer satisfaction measurement
  • Client coordination

Timeline

Sales Associate

William Sonoma
01.2021 - 11.2022

Legal Secretary

Skadden, Arps
12.1997 - 03.2020

Paralegal

Quaker Oats

Some College (No Degree) - Generalists Paralegal Program

Roosevelt University
Brenda Shelby