Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Brenda Sherwin

Jackson,WY

Summary

In almost every position in my varied career, I have worked in front-line customer service. I have helped customers with a sick goldfish, the purchase of an anniversary gift, or a vacuum that has just stopped working. I excel at listening to a customer, asking relevant questions, and working toward a solution. I am eager to learn and find ways for excellent customer service. I am looking for a busy workplace where there is always work to be done, or something to be learned. I desire to sell the right product to the right customer, for their particular needs.

Overview

34
34
years of professional experience

Work History

Sales Associate

Pet Place Plus
05.2009 - 08.2023
  • Assisted customers with recommending pet products based on individual needs, dietary requirements, food sensitivities, and activity levels.
  • Stocked and maintained product shelves.
  • Maintained shelves in neat and orderly manner.
  • Answered telephone calls.
  • Booked and explained self-serve dog wash, and cleaned and sanitized after use.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Managed returns, exchanges, and refunds in accordance with store policy.
  • Checked expiration dates on every product on sales floor, and marked down those nearing expiration.

Sales Associate

Global Treasures
09.2004 - 04.2009
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Assisted customers with selecting gifts for others, and purchases for themselves.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Set up creative and appealing displays for new merchandise.
  • Gift wrapped items as requested by customer

Sales Associate

Knobe's Office Supply And Equipment
04.2003 - 08.2004
  • Worked in high traffic retail store which carried a very wide range of office supplies and equipment.
  • Operated Point of Sale equipment, ringing up customer cash, credit card, and store account purchases.
  • Answered phones, took and filled orders, and insured prompt delivery.
  • Worked as part of a team to facilitate great customer service
  • Prepared merchandise for the sales floor by pricing or tagging.
  • Managed returns, exchanges, and refunds in accordance with store policy.

Sales Associate/Repair Technician

Ripley's Vacuum Center
10.1998 - 03.2003
  • Assisted customers in purchasing vacuums and other items in accordance with their individual needs.
  • Assembled and displayed new vacuums.
  • Recommended cleaning products to customers for their individual needs.
  • Priced incoming merchandise and displayed.
  • Repaired vacuums as needed, and ordered necessary parts from vendor.
  • Answered phones and took special orders.
  • Completed and rang up repair tickets

Teacher's Aide

Jackson Hole Christian Academy
09.1998 - 05.2000
  • Assisted teachers with various projects (copying, and grading papers).
  • Supervised K-8th grade children in the classroom and playground.
  • Implemented special creative programs to enrich school curriculum.
  • Presented special missions program to all students every week.

Kennel Worker/Vet Technician

Animal Care Clinic
10.1996 - 05.2000

*Responsible for twice daily care of boarding animals (walking, feeding, medicating, and cleaning cages).

*Assisted with routine office medical procedures as needed.

*Answered phones, made appointments and dispensed meds as needed.

*Worked independently after hours and on weekends.

Productions/ Packaging Worker

Huckleberry Mountain Candy Company
10.1996 - 09.1998
  • *Packaged gourmet products for sale in appropriate, specified manner.
  • * Worked quickly and accurately to production standards.
  • *Prepared gourmet popcorn, and jelly in commercial kitchen, to state and federal code regulations.

Residential Coordinator/ Medical Safety Coordinator

Community Entry Services
03.1989 - 09.1996
  • Involved in every aspect of providing services to individuals with developmental disabilities.
  • Developed and pursued job prospects for clients, placing clients in appropriate and meaningful supported employment sites within the Jackson community in integrated settings.
  • Evaluated, instructed, and supervised clients in life and vocational skills in their homes and in the community.
  • Accessed medications and monitored the client's mental and physical health
  • Transported clients to medical appointments in Jackson and occasionally to other states.

Education

Recreation And Resource Management

Texas A&M University
College Station, TX

Bachelor of Arts - Recreation

Bethany College
Lindsborg, Kansas
05.1981

Skills

  • POS System Operations
  • Inventory Pricing
  • Cash Handling Accuracy
  • Excellent customer service
  • Telephone answering skills
  • Submitting special orders

* Working well under stressful situations

* Calm and compassionate to a wide variety of customers

Additional Information

I was a volunteer EMT with Teton County EMS and then Jackson Hole Fire/EMS for 31 years. I learned how critical it is to work as part of a team, and to be continually learning. I sometimes worked under very stressful conditions like a cardiac arrest, or a major car accident. I also learned to be compassion and caring to the older person who just broke her hip, and might never return home, and to any other person who needs assistance.

I have volunteered with Teton County Victim Services for about 18 years, to assist people of crimes or unexpected death.

Victim Services is part of both the Jackson Police Department, and Teton County Sheriffs Department. Confidentially is critical, as is compassionately working with every person.

I also volunteer with the American Red Cross, and CERT ( Citizen Emergency Response Team).

Timeline

Sales Associate

Pet Place Plus
05.2009 - 08.2023

Sales Associate

Global Treasures
09.2004 - 04.2009

Sales Associate

Knobe's Office Supply And Equipment
04.2003 - 08.2004

Sales Associate/Repair Technician

Ripley's Vacuum Center
10.1998 - 03.2003

Teacher's Aide

Jackson Hole Christian Academy
09.1998 - 05.2000

Kennel Worker/Vet Technician

Animal Care Clinic
10.1996 - 05.2000

Productions/ Packaging Worker

Huckleberry Mountain Candy Company
10.1996 - 09.1998

Residential Coordinator/ Medical Safety Coordinator

Community Entry Services
03.1989 - 09.1996

Recreation And Resource Management

Texas A&M University

Bachelor of Arts - Recreation

Bethany College
Brenda Sherwin