Brenda Smith

As a cashier, it is my job to cash out the customer and make sure everything is OK. I also do have to clean up my area. I am also very nice to the customers. I know how to de-escalate difficult situations and try to keep up smile on my face at all times.

• Resolved customer inquiries through inbound calls, chats, and email while maintaining service quality standards.
• Documented interactions and case details accurately in CRM systems for seamless follow-up.
• Applied product knowledge to troubleshoot account issues and deliver clear, consistent solutions.
• De-escalated upset customers by using active listening and professional communication techniques.
• Processed requests, updates, and account changes in accordance with company policies and procedures.
• Escalated complex cases to appropriate teams while ensuring complete and accurate information transfer.
• Followed call scripts and compliance guidelines to maintain accuracy during customer interactions.
• Adapted quickly to schedule changes, workflow updates, and new process requirements.
• Increased customer satisfaction by addressing and resolving complaints in a timely manner.
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• Processed customer orders accurately using POS system and point-of-sale procedures.
• Handled cash, card, and mobile payments while maintaining register accuracy.
• Greeted guests promptly and delivered friendly service during high-volume periods.
• Supported drive-thru order flow by confirming items and relaying special requests.
• Balanced cash drawer and reported discrepancies to shift leadership.
• Suggested menu items and promoted add-ons to improve customer experience.
• Maintained clean counter, lobby, and service areas throughout shift.