Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Brenda Torales

Madison

Summary

Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.

Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

8
8
years of professional experience

Work History

Sales Associate

Spencer's Gifts
Madison
12.2024 - Current
  • Sales associates duties, costumer service, cash register, stocking and cleaning. Working on weekly shipments and making sure everything is up to date with expiration dates on our edible snacks and beverages.

Assistant Manager

Spirit Halloween LLC
Madison
08.2024 - 11.2024
  • Assisted in the management of daily operations, ensuring smooth and efficient workflow
  • Supervised and trained a team of employees, providing guidance and support to maximize productivity
  • Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
  • Implemented new scheduling system that optimized staff allocation and reduced labor costs by XX%
  • Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
  • Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
  • Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
  • Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods
  • Created training materials and conducted training sessions for new hires on company policies and procedures
  • Analyzed sales data to identify trends and opportunities for improvement, implementing effective strategies accordingly
  • Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
  • Implemented cost-saving measures such as energy-efficient practices or waste reduction initiatives resulting in savings of XX%
  • Collaborated with marketing department on promotional activities to drive foot traffic and increase sales revenue by XX%
  • Monitored employee performance through regular evaluations, providing constructive feedback for professional development
  • Ensured compliance with health & safety regulations by conducting regular inspections and implementing corrective actions when necessary
  • Developed employee schedules based on business needs while optimizing staffing levels during peak hours
  • Maintained accurate records of financial transactions including daily sales reports, invoices, receipts etc
  • Collaborated with the management team to develop and implement operational policies and procedures
  • Managed inventory levels, ensuring adequate stock availability while minimizing excess or obsolete items
  • Developed and implemented staff training program to enhance product knowledge and improve customer service skills
  • Assisted in the recruitment, selection, and onboarding of new employees, ensuring a smooth transition into the team

Shipt Shopper

Shipt
Madison
03.2024 - 08.2024
  • Shipt shopping was a delivery service app that worked along side with Target. We used an app on out phone to work with communicating with our costumers and grocery shop all their necessities. Once we gathered all their needs we would check out and update them every step of the way until we delivered their items to their choice of destination.

Assembly Line Worker

Subzero
Madison
08.2023 - 10.2023
  • Assembling refrigerator parts on the line, testing wires and cables, taping and removing parts out of the conveyor. Listing over 30-40lbs.

Independent Contractor

Auto-Wares
Madison
06.2022 - 02.2023

Production Worker

Automation Components INC
Middleton
06.2019 - 12.2021
  • Several different departments in the years ive been there. Main focus was soldiering small resisters and sensors. Crimping wires, very thin stringy sensors. Testing products through ice baths and ovens. Potting material for final product before shipping.

Office of Education Operations Associate LTE

Wisconsin Department of Corrections
Madison
11.2016 - 02.2017
  • My position here was pretty simple. I was someone’s assistant, i made sure i was at every meeting listening and taking notes and get back to her as soon as possible. I made sure of all incoming projects to be complete and inmate files were up to date, a lot of printing, making schedules and anointments. Ive learned to keep task with everything and when something is due months from now i get it done first. It was a learning experience but it was a 1 year temporary job.

Education

GED -

West High School
Madison, WI
06-2017

Skills

  • Customer service
  • Sales techniques
  • Inventory management
  • Cash handling
  • Team leadership
  • Staff training
  • Money handling
  • Cleaning techniques
  • Teamwork and collaboration
  • Multi-tasking strength
  • Reliable and punctual
  • Conflict resolution
  • Flexible schedule
  • Cash register operation
  • Retail merchandising expertise
  • Excellent communication skills
  • Friendly and outgoing
  • Verbal and written communication
  • Positive and professional
  • Calm demeanor
  • Strategic planning
  • Listening skills
  • Exceeds sales goals
  • Problem-solving
  • Sales training
  • Inventory tracking

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Sales Associate

Spencer's Gifts
12.2024 - Current

Assistant Manager

Spirit Halloween LLC
08.2024 - 11.2024

Shipt Shopper

Shipt
03.2024 - 08.2024

Assembly Line Worker

Subzero
08.2023 - 10.2023

Independent Contractor

Auto-Wares
06.2022 - 02.2023

Production Worker

Automation Components INC
06.2019 - 12.2021

Office of Education Operations Associate LTE

Wisconsin Department of Corrections
11.2016 - 02.2017

GED -

West High School
Brenda Torales