Brenda Vega
Merced,United States
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
14
14
years of professional experience
Work History
Personal Banker
Citi
Merced, CA
10.2015 - 07.2024
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Supported managers in implementing operational improvements that increased efficiency across the branch network.
- Monitored customer accounts to detect irregularities or suspicious activity.
- Conducted regular audits of cash handling procedures, minimizing risk exposure for the branch.
- Adapted quickly to new banking regulations, ensuring compliance and mitigating risks.
Bank Teller
Citi
Merced, CA
08.2010 - 10.2015
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Processed customer transactions promptly, minimizing wait times.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Processed loan payments accurately, contributing to the overall efficiency of branch operations.
Education
Merced High School
Merced, CA2007
Skills
- Cash Handling
- Attention to Detail
- Financial product knowledge
- Regulatory Compliance
- 50 WPM Typing Speed
- Bilingual in Spanish and English
Timeline
Personal Banker
Citi
10.2015 - 07.2024
Bank Teller
Citi
08.2010 - 10.2015
Merced High School