Brenda Wall
Tooele,UT
Summary
Proven track record in enhancing customer satisfaction and sales performance, notably at Holiday Oil. Excelled in problem-solving and customer service, driving high retention rates. Skilled in multitasking and teamwork, effectively managed merchandise and teams to boost sales.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Associate
Holiday Oil
Tooele, UT
03.2024 - 08.2024
- Worked closely with shift manager to solve problems and handle customer concerns.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Consistently maintained store cleanliness and visual appeal, ensuring an inviting atmosphere for customers.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Merchandise Manager
Holiday Oil
Tooele, UT
11.2021 - 03.2024
- Boosted sales performance by effectively managing merchandise assortments and inventory levels.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Enhanced visual presentation of products, driving customer engagement and boosting sales conversion rates.
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
Sales Associate
Walmart
Tooele, UT
01.2021 - 07.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Manager Deli/ Bakery
Walmart
Tooele, UT
02.2018 - 01.2021
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
Criminal Justice
Weber State University
Ogden, UTHigh School Diploma - Basic Studies
Ogden High School
Ogden, IA06.1994
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
Certification
Food Handlers Permit
Timeline
Sales Associate
Holiday Oil
03.2024 - 08.2024
Merchandise Manager
Holiday Oil
11.2021 - 03.2024
Sales Associate
Walmart
01.2021 - 07.2021
Manager Deli/ Bakery
Walmart
02.2018 - 01.2021
Criminal Justice
Weber State University
High School Diploma - Basic Studies
Ogden High School