Brenda Wall
Richmond Hill,NY
Summary
A dedicated and outgoing professional with over twenty years of customer service. Seeking work within an industry that aligns with empathy and passion for helping others. Having traveled abroad, am an avid rock climber, and my experiences outdoors have taught me to love and respect Mother Nature and what she is capable of.
Overview
27
27
years of professional experience
Work History
Flight Attendant
Jetblue Airways
09.2005 - Current
- Delivers high-level customer service and assistance to passengers onboard flights, up to 200 passengers per flight.
- Conduct and enforce measures to ensure safety to FAA standards and protocols
- Coordinate and work with gate agents to ensure proper boarding, connections and baggage protocols
Volunteer
Prana Power Yoga
06.2013 - 05.2014
- Performed receptionist and key-holder responsibilities, including opening and closing of studio, handling credit card charges, membership management and scheduling
Volunteer
Baptiste Power Yoga
10.2012 - 02.2014
- Assisted in operations, including scheduling and maintaining clean and organized studio
Volunteer
Angel Eyes Animal Rescue
03.2009 - 09.2011
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities despite overcrowding.
- Used strong interpersonal communication skills to convey information to others.
- Handled dogs and cats of all shapes and sizes
- Administered medication
- Socialized with the animals
- Basic dog training skills
Receptionist / Office Manager
On Location Professional mobile Detailers
07.2004 - 09.2005
- Performed administrative tasks, including appointment scheduling and handling customer inquiries
- Managed profit and loss numbers, inventory control, marketing and sales
Bartender/Manager
OTG Management
07.2001 - 08.2004
- Served as back-up bartender and delivered high-level customer service at bar and restaurant
- Performed key-holder responsibilities, and managed sales and transactions
- Oversaw operations, customer relations, inventory management and cleanliness
Assistant Store Manager
Famous Footwear
05.1997 - 01.2000
- Delivered friendly and high-level customer service and supervised employees engaged in sales
- Assisted store manager in sales and operations, including inventory management and transaction records
Education
FAA Certified Inflight Crew -
Jetblue University
Orlando, FL01.2005
200-Hr YTT Teacher Training Certification -
Frog Lotus Yoga
Boston, MAPsychology -
Pasco Hernando State College
New Port Richey, FLHigh School Diploma -
River Ridge High School
New Port Richey, FLSkills
- Customer Service
- Strong Work Ethic
- First Aid
- Reliability and punctuality
- Hospitality service expertise
- Professional Appearance
- Food and Beverage Service
- Verbal and written communication
- Safety Procedures
- Public Speaking
- Emergency Procedures
- Leadership Qualities
- Cultural Awareness
- Passenger Assistance
- Interpersonal communications
Timeline
Volunteer
Prana Power Yoga
06.2013 - 05.2014
Volunteer
Baptiste Power Yoga
10.2012 - 02.2014
Volunteer
Angel Eyes Animal Rescue
03.2009 - 09.2011
Flight Attendant
Jetblue Airways
09.2005 - Current
Receptionist / Office Manager
On Location Professional mobile Detailers
07.2004 - 09.2005
Bartender/Manager
OTG Management
07.2001 - 08.2004
Assistant Store Manager
Famous Footwear
05.1997 - 01.2000
FAA Certified Inflight Crew -
Jetblue University
200-Hr YTT Teacher Training Certification -
Frog Lotus Yoga
Psychology -
Pasco Hernando State College
High School Diploma -
River Ridge High School
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