Brenda Washington
Chicago,IL
Summary
With a proven track record at Chicago Transit Authority, CTA, I excel in schedule coordination and critical thinking, ensuring operational excellence. Recognized for outstanding customer service, I adeptly managed high-stress dispatch scenarios and ensured safe, efficient passenger transport, significantly enhancing route efficiency and safety protocols.
Transit professional with comprehensive understanding of public transportation systems. Proven history of ensuring passenger safety and maintaining punctual schedules. Emphasizes team collaboration and adaptability to meet changing demands. Known for strong communication and route management skills, fostering dependable transit environment.
Overview
2025
2025
years of professional experience
Work History
Dispatcher
Chicago Transit Authority, CTA
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
Bus Operator
Chicago Transit Authority, CTA
04.2019 - Current
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Received commendations for exceptional customer service and professionalism during interactions with passengers.
- Informed passengers about route details, schedules, transfers, and fare policies as needed.
- Handled emergency situations calmly and effectively by following established protocols for passenger safety and incident reporting.
Education
Associate Degree In Criminal Justice -
City Colleges of Chicago
Chicago, ILSkills
- Schedule Coordination
- Route Navigation
- Maintaining call metrics
- Communication Equipment Operation
- Incident Reporting
- Critical thinker
- Decision-Making
- Customer Service
Timeline
Bus Operator
Chicago Transit Authority, CTA
04.2019 - Current
Dispatcher
Chicago Transit Authority, CTA
Associate Degree In Criminal Justice -
City Colleges of Chicago