Brenda Zambrano
Dover,DE
Summary
Motivated and bilingual professional with strong experience in customer service, logistics, and hospitality. Recognized for enhancing efficiency, resolving issues promptly, and delivering excellent service. Skilled at adapting to fast-paced environments while maintaining accuracy and collaboration. Bilingual in English & Spanish, with proven ability to train, lead, and support teams to achieve operational goals.
Overview
3
3
years of professional experience
Work History
STORE ASSOCIATE
Aldi
Newark, DE
03.2025 - Current
- Unload and organize pallets to support accurate inventory and workflow.
- Restock shelves and maintain a clean, welcoming sales floor.
- Operate register with precision, managing transactions and customer engagement.
- Fulfill curbside orders promptly, ensuring positive customer experiences.
- Collaborate across departments to meet daily store goals.
PACKER
Amazon Fulfillment
Newark, DE
11.2024 - 03.2025
- Packed, labeled, and prepped items for shipment with 100% accuracy rate.
- Conducted quality checks on packages, meeting high compliance standards.
- Maintained a clean, organized, and safe packing area.
CUSTOMER EXPERIENCE SPECIALIST
Continental Finance Company
Wilmington, DE
05.2024 - 08.2024
- Provided multi-channel support (phone, email, chat) to enhance customer satisfaction.
- Tracked customer interactions using CRM tools.
- Analyzed feedback to recommend service improvements.
CUSTOMER CARE ASSOCIATE
Continental Finance Company
Wilmington, DE
09.2023 - 05.2024
- Handled fraud claims, billing disputes, and plan inquiries.
- Resolved high-volume customer concerns with compliance and care.
- Trained new hires on services, improving onboarding efficiency.
- Reduced call wait times by 30% through workflow improvements.
FRONT DESK MANAGER
Hampton Inn & Suites
Wilmington, DE
06.2023 - 08.2023
- Supervised front desk team, decreasing check-in times by 15%.
- Addressed guest concerns with empathy and speed.
- Introduced feedback systems to improve service quality.
- Conducted staff training to raise accuracy and service standards.
Education
High School Diploma -
Kennett High School
Kennett Square, PA07.2013
Skills
- Assisted customers with inquiries and issues to enhance satisfaction Provided support to team members in resolving customer concerns Facilitated communication between customers and service departments
- Facilitated resolution of conflicts through active listening and mediation techniques Supported team members in de-escalating tense situations to maintain a positive work environment Assisted in developing strategies for effective communication during disagreements
- Assisted in organizing inventory systems to maintain accurate stock levels Supported logistics operations by coordinating shipments and deliveries Contributed to team efforts in managing supply chain processes effectively
- Utilized CRM tools such as Genesys and Salesforce to support team operations Assisted in managing customer interactions and data tracking Contributed to improving customer service processes through effective tool usage
- Utilized Microsoft Office Suite to assist in document creation and data management Supported team members in preparing presentations and reports Aided in organizing project schedules using Excel spreadsheets
- Facilitated effective communication by leveraging bilingual proficiency in English and Spanish
- Supported teams in maintaining quality assurance and safety standards Assisted in identifying areas for improvement in processes Contributed to compliance with industry regulations
- Assisted in training team members on project tasks and responsibilities Supported team collaboration to achieve project goals Helped maintain a positive team environment through effective communication
- Assisted teams in managing schedules and prioritizing tasks effectively Supported project completion by coordinating multiple activities simultaneously Contributed to timely delivery of assignments through organized planning
Timeline
STORE ASSOCIATE
Aldi
03.2025 - Current
PACKER
Amazon Fulfillment
11.2024 - 03.2025
CUSTOMER EXPERIENCE SPECIALIST
Continental Finance Company
05.2024 - 08.2024
CUSTOMER CARE ASSOCIATE
Continental Finance Company
09.2023 - 05.2024
FRONT DESK MANAGER
Hampton Inn & Suites
06.2023 - 08.2023
High School Diploma -
Kennett High School