Brenda Branch
Atlanta,GA
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
7
7
years of professional experience
Work History
Member Care Representative
Professional Photographers of America
Atlanta, GA
04.2022 - Current
- Processed member inquiries regarding services and benefits, enhancing overall customer engagement.
- Assisted in the development of training materials for new representatives to improve service quality.
- Documented member interactions in the customer management system for accurate record-keeping.
- Collaborated with team members to address complex member concerns, fostering a supportive environment.
- Processed billing of new members and continued membership, also explained billing discrepancies.
Billing Customer Service Representative
Axelon Services Corporation
New York, New York
03.2021 - 07.2021
- Improved service quality and increased sales by developing strong knowledge of company's Auto and Home services.
- Served needs of as many as 100 customers per shift, including collecting payments, and handling customer service issues.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions and resolving issues quickly.
- Handled client inquiries with exceptional professionalism and enthusiasm.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Customer Service Representative
MCI
Atlanta, GA
01.2021 - 03.2021
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Contacted previous and potential clients to offer services and products to suit needs.
- Managed large volumes of daily outgoing calls of 200 while adhering to predetermined quotas.
- Gave out knowledgeable details regarding business offerings and procedures.
- Provided exceptional customer service through effective telephone communication and follow-ups.
Customer Service Representative
Alorica
Atlanta, GA
11.2020 - 01.2021
- Monitored data integrity and confidentiality by observing strict regulations and procedures.
- Provided assistance to plan participants by explaining benefits information to ensure educated selections.
- Communicated effectively via email, phone and face-to-face with plan participants to resolve issues pertaining to health and welfare benefits.
- Reviewed employee enrollments to verify accuracy, inputting all information into company's database.
Licensed Insurance Representative
Ttec (TeleTech) - HealthCare Solutions
Atlanta, GA
07.2020 - 11.2020
- Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
- Monitored clients' insurance coverages to ensure changing needs were met.
- Created individualized proposals for clients to include coverage options, premiums and enrollment guidelines.
- Analyzed clients' needs and financial situations to customize insurance policies for individual necessity.
Customer Service Representative
The Panther Group
Atlanta, GA
01.2020 - 07.2020
- Responded to incoming customer calls and assisted enrollees in completing Medicaid eligibility renewal applications using the state's online application system.
- Maintained updated knowledge of all Medicaid managed care program information, and policies and procedures and program changes.
- Conducted research and follows up on problematic cases as needed.
- Remained unbiased and maintained consumer confidentiality.
Customer Service Representative
Wipro
Atlanta, GA
10.2019 - 01.2020
- Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
- Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
- Input customer service orders and tracked orders through to completion.
- Managed customer system updates, informing clients of all installation progress stages.
- Streamlined operational efficiencies by providing timely computer diagnosis and repair.
Education
High School Diploma -
Kinston High School
Kinston, NC06-1993
Skills
- Technologically savvy
- Fleet dispatching
- Report creation
- High-energy attitude
Timeline
Member Care Representative
Professional Photographers of America
04.2022 - Current
Billing Customer Service Representative
Axelon Services Corporation
03.2021 - 07.2021
Customer Service Representative
MCI
01.2021 - 03.2021
Customer Service Representative
Alorica
11.2020 - 01.2021
Licensed Insurance Representative
Ttec (TeleTech) - HealthCare Solutions
07.2020 - 11.2020
Customer Service Representative
The Panther Group
01.2020 - 07.2020
Customer Service Representative
Wipro
10.2019 - 01.2020
High School Diploma -
Kinston High School
Employee of the year
Met all service metrics and quantitative quota.