BRENDA LOSSON
SELLERSBURG,IN
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Dental Office Manager
Reynolds Family Dentistry
01.1997 - 09.2021
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Assisted in the recruitment, hiring, and training of high-quality dental staff to ensure exceptional patient care.
- Ensured compliance with all applicable regulations governing dental practices at local, state, and federal levels.
- Recruited, hired and developed office teams to offer best-in-class patient care.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
- Enhanced patient satisfaction by streamlining appointment scheduling and managing insurance claims.
Education
Associate of Science -
Ivy Tech Community College of Indiana
Sellersburg, INHigh School Diploma -
Eastern High School
Pekin, IN05.1975
Skills
- Dental Office Management
- Patient Scheduling
- Patient Relations
- Employee Training
- Scheduling
- Oral communication
- Payment plans
- Office meetings
- Computer Skills
- Customer Service
Certification
- CM - Certified Manager Certification
One year certification from Ivy Tech Business
One year certification for Business
Timeline
Dental Office Manager
Reynolds Family Dentistry
01.1997 - 09.2021
Associate of Science -
Ivy Tech Community College of Indiana
High School Diploma -
Eastern High School
- CM - Certified Manager Certification
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