Brendan Hemmings
West Haven,CT
Overview
1
1
Certification
9
9
years of professional experience
Work History
Banquet and Restaurant Server
Great River Golf Club
Milford, CT
09.2026 - Current
- Delivered attentive banquet and restaurant service for member dining, weddings, and private events
- Set tables, linens, and place settings according to banquet specifications and service standards
- Coordinated with kitchen and event staff to ensure timely food and beverage delivery
- Processed guest orders accurately using point-of-sale systems during fast-paced service periods
- Replenished beverages, cleared tables, and reset dining areas to support smooth event transitions
- Anticipated guest needs and resolved service issues promptly to maintain high hospitality standards
- Supported banquet setup and breakdown, including equipment placement and room preparation
- Received consistent praise from guests on outstanding service quality, enhancing the establishment's reputation for excellence in hospitality.
Service Technician
Altra Service Professionals
Berlin, CT
03.2022 - 10.2024
- Worked on Everflo oxygen concentrators primarily.
- Diagnosed equipment issues using multimeters, gauges, and hand tools to restore service quickly.
- Performed preventive maintenance on residential and commercial systems to reduce repeat failures.
- Repaired faulty components, including wiring, motors, switches, and control assemblies.
- Documented work orders, parts used, and service findings in maintenance tracking systems.
- Communicated repair options clearly to customers and recommended cost-effective solutions.
- Handled shipping and receiving.
Restaurant Server
Cracker Barrel Restaurant
Milford, CT
12.2018 - 03.2020
- Greeted guests promptly, presented menus, and communicated daily specials and menu features clearly.
- Took accurate food and beverage orders, entered requests into POS system, and confirmed modifications.
- Suggested menu pairings, desserts, and beverages to enhance guest experience and support sales.
- Delivered meals efficiently, checked satisfaction, and resolved service issues with professionalism.
- Coordinated with kitchen staff to ensure timely ticket flow and smooth table turns.
- Maintained clean dining areas, reset tables, and completed opening and closing side work.
- Cultivated warm relationships with regular customers.
Infrastructure Technician (internship)
Lasell University
Newton, MA
01.2018 - 05.2018
- Maintained and supported technology infrastructures deployed
to the college. Including WAPs and Switches. - Administered and maintained network hardware and software
for infrastructure, connectivity and internet access. - Maintenance projects in the data center.
- Deployment of new telephony hardware.
- Troubleshot network, hardware, and software issues for campus users, restoring service quickly.
Backroom Desktop IT Associate
Lasell University
Newton, MA
09.2017 - 05.2018
- Installed, configured, and imaged computers, printers, and peripherals for campus workstations.
- Resolved help desk tickets for faculty, staff, and students using clear troubleshooting and follow-up.
- Administered account access, password resets, and directory updates across campus systems.
- Supported classroom technology, audio-visual equipment, and hybrid meeting setups for instructional events.
- Coordinated with IT staff to escalate complex incidents and restore service quickly.
- Trained users on email, software, and device usage to reduce routine support requests.
Education
Bachelor of Science - Business Management
Lasell University
Newton, MA05-2018
Skills
- Exceptional customer service
- Interpersonal Skills
- Reliable and punctual
- Adaptable and flexible
- User Management
- Troubleshooting
- Excel, Word, Powerpoint
- PC building and imaging
- Order Management
- Guest Engagement
- Computer Literacy
PC Building
Imaging - Event Setup
Certification
Google IT Support Professional Certificate
https://www.coursera.org/account/accomplishments/certificate/NGKHF3M1C3VA
Timeline
Banquet and Restaurant Server
Great River Golf Club
09.2026 - Current
Service Technician
Altra Service Professionals
03.2022 - 10.2024
Restaurant Server
Cracker Barrel Restaurant
12.2018 - 03.2020
Infrastructure Technician (internship)
Lasell University
01.2018 - 05.2018
Backroom Desktop IT Associate
Lasell University
09.2017 - 05.2018
Bachelor of Science - Business Management
Lasell University