Brendan Thibault
Rochester,NH
Summary
Results-driven professional with extensive experience in night auditing and floor supervision. Known for exceptional time management and decision-making skills, contributing to improved operational workflows and customer loyalty through superior service delivery.
Overview
4
4
years of professional experience
Work History
Night Auditor
Circle K
05.2023 - 06.2026
- Processed nightly financial transactions and ensured accurate cash handling.
- Reconciled daily sales reports to maintain precise records.
- Monitored facility security, ensuring guest safety during night shifts.
- Assisted customers with inquiries and resolved issues efficiently.
- Conducted routine audits of inventory to track discrepancies.
- Prepared end-of-shift reports detailing operational activities and performance metrics.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
Floor Supervisor
Regal Cinemas
05.2022 - 05.2023
- Supervised daily operations to ensure optimal guest experiences and efficient service delivery.
- Trained and mentored team members on customer service protocols and operational standards.
- Managed inventory levels, ensuring timely restocking of supplies and equipment.
- Implemented safety procedures, reducing incidents and maintaining compliance with health regulations.
- Resolved guest complaints effectively, enhancing customer satisfaction and loyalty.
- Analyzed performance metrics to identify areas for process improvement and efficiency gains.
- Collaborated with management to develop strategies that improved overall operational workflows.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Ensured store cleanliness and safety with consistent inspections and proactive maintenance tasks.
- Increased repeat business through exceptional customer service skills that cultivated long-term buyer relationships.
Education
GED -
Comprehensive Community Action Program
East Greenwich, RI09-2021
Skills
- Front desk operations
- Multitasking and organization
- Problem-solving
- Strong work ethic
- Generating reports
- Decision-making
- Resolving issues
- Time management
- Posting charges
- Policy compliance
Timeline
Night Auditor
Circle K
05.2023 - 06.2026
Floor Supervisor
Regal Cinemas
05.2022 - 05.2023
GED -
Comprehensive Community Action Program