Brendan Tisserand
Edmond,OK
Summary
Responsible Server Assistant adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities. Motivated server assistant successful with multitasking in fast-paced environments. Bringing skills to support team and customer needs with fast, high-quality dining assistance. Proficient in keeping tables clear, floors clean and supplies stocked. Good relationship-building and time management abilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Host
Buffalo Wild Wings
Edmond, OK
12.2020 - 05.2021
- Greeted guests and gathered information to seat groups or place on waitlist.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Notified server after seating parties in section to facilitate prompt service.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Greeted customers, answered questions and recommended specials to increase profits.
- Monitored dining area to assess server capacity and estimate wait times.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Explained QR code scanning for electronic menu access.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
Server Assistant
Empire Slice House
Oklahoma City, OK
05.2021 - 05.2022
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Maintained adequate levels of linens, trays and silverware items for customers and performed washing and sanitation.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Carried food orders to specific restaurant tables and served guests.
- Set up tables and chairs for parties and large groups.
- Cleared dishes after courses for prompt table maintenance.
- Assessed dining areas for broken glass, leaks and other safety issues and reported incidents to on-duty supervisor.
- Retrieved and transported dirty tableware to dishwashing area.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Effectively multitasked within fast-paced environment.
Stocker, Cashier, Furniture
Big Lots
Edmond, OK
01.2023 - 03.2024
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Managed inventory and supplies to ensure materials were available when needed.
- Identified needs of customers promptly and efficiently.
- Achieved cost-savings by developing functional solutions to problems.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked with cross-functional teams to achieve goals.
Carryout
TLC
Edmond, OK
02.2024 - Current
- Prioritized and organized tasks to efficiently accomplish service goals.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Operated a variety of machinery and tools safely and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Achieved cost-savings by developing functional solutions to problems.
- Identified needs of customers promptly and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked effectively in team environments to make the workplace more productive.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Recognized by management for providing exceptional customer service.
Education
Associate of Arts - Criminal Justice
Francis Tuttle Technology Center - Portland
Oklahoma City, OK05.2021
High School Diploma -
Edmond North High School
215 W Danforth Road05.2020
Skills
- Table Setting Arrangements
- Willing to Learn
- Attention to Detail
- Teamwork and Collaboration
- Menu Recommendations
- Station Preparation
- Cleaning and Sanitizing
- Verbal and Written Communication
- Flexible Schedule
- Table Setting
- Positive and Friendly Attitude
- Customer Service
- Dish Preparation
- Problem Detection and Resolution
- Table Bussing
- Condiment Restocking
- Flexible and Adaptable
- Glass Polishing
- Silverware and Glassware Restocking
- Beverage Making and Delivery
- Work Coordination
- Physical Stamina
- Beverage and Ice Dispenser Refilling
Accomplishments
- Created highly effective new program that significantly impacted efficiency and improved operations.
- Consistently maintained high customer satisfaction ratings.
Certification
- unarmed security guard license
Timeline
Carryout
TLC
02.2024 - Current
Stocker, Cashier, Furniture
Big Lots
01.2023 - 03.2024
Server Assistant
Empire Slice House
05.2021 - 05.2022
Host
Buffalo Wild Wings
12.2020 - 05.2021
Associate of Arts - Criminal Justice
Francis Tuttle Technology Center - Portland
High School Diploma -
Edmond North High School
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