Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Brendan Townsend

Cincinnati,Ohio

Summary

Dynamic Sales Associate with a proven track record at Dicks Sporting Goods, excelling in customer service and problem-solving. Cultivated strong customer relationships, enhancing loyalty and satisfaction. Demonstrated effective teamwork and time management skills, consistently minimizing wait times and boosting sales through persuasive communication and product knowledge.

Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.

Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.

Overview

1
1
year of professional experience

Work History

Sales Associate

Dicks Sporing Goods
08.2024 - Current
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment.

Education

High School Diploma -

Purcell Marian High School
Cincinnati, OH
05-2026

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Client service
  • Flexible schedule

Languages

English
Native or Bilingual

Timeline

Sales Associate

Dicks Sporing Goods
08.2024 - Current

High School Diploma -

Purcell Marian High School
Brendan Townsend