Brendan Williams
Moorestown,NJ
Summary
Results-oriented achiever with a proven track record of exceeding targets and driving success in fast-paced environments. Strategic thinking is seamlessly integrated with hands-on experience to deliver impactful solutions that enhance organizational performance. Over 8 years of emergency services experience across multiple NJ counties, complemented by a commitment to working with military veterans and first responders to mitigate the effects of PTSD and trauma. A multi-talented professional dedicated to fostering resilience and promoting well-being within communities.
Overview
8
8
years of professional experience
Work History
Account Executive
Headway
06.2025 - Current
- Kept detailed records of daily activities through online customer database.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Achieved and exceeded company-defined sales quotas.
Business Development Representative
CivicPlus
04.2023 - 06.2025
- Prospected and identified new business opportunities by leveraging data-driven insights and targeted outreach strategies to drive leads and expand the customer pipeline.
- Conducted cold calls, emails, and social media outreach to potential clients, generating 8 qualified monthly leads through personalized communication and follow-up strategies.
- Collaborated with Account Executives to qualify inbound leads and schedule high-value discovery calls, contributing to an 80% increase in the sales conversion rate.
- Managed and tracked lead activity in CRM (Salesforce), ensuring accurate reporting and seamless transition of qualified prospects to the sales team.
- Utilized Microsoft suite products such as Teams, Sharepoint, and Excel daily.
Assistant Sales Manager
AT&T
01.2021 - 04.2023
- Led and supported a team of sales associates, driving daily sales goals and ensuring high levels of performance and customer satisfaction.
- Trained and mentored new hires on product knowledge, sales techniques, and customer service standards, resulting in improved team performance and retention.
- Provided leadership and motivation to team members by fostering a collaborative, results-driven environment that encouraged high performance.
- Maintained accurate sales reports and forecasts, tracked team performance, and offered insights for continual improvement through Power BI and Salesforce.
Sales Associate
The Fudge Shoppe
08.2019 - 12.2020
- Delivered exceptional customer service by assisting with product selection, answering inquiries, and providing recommendations to enhance the customer experience.
- Worked collaboratively with team members to achieve daily sales targets and ensure smooth store operations.
- Supported promotional efforts by assisting with in-store events and special offers to boost customer engagement and sales.
- Proactively addressed customer feedback and concerns, resolving issues in a timely and professional manner to maintain strong customer relationships.
Sales Associate
Costco Wholesale
09.2017 - 08.2019
- Streamlined inventory management to eliminate the need for stock replenishment.
- Established personal connections with customers, exceeding customer service expectations.
- Operated POS systems efficiently, processed customer transactions, and handled cash, credit, and debit payments accurately.
- Contributed to team efforts in achieving store goals and maintaining a high level of store performance and efficiency.
Skills
- Emergency Services and Incident Management
- Compliance Documentation
- Operational Efficiency
- Leadership
- Process Improvement
- Team Coordination
- Public Speaking and Presenting
- Computer literacy
Timeline
Account Executive
Headway
06.2025 - Current
Business Development Representative
CivicPlus
04.2023 - 06.2025
Assistant Sales Manager
AT&T
01.2021 - 04.2023
Sales Associate
The Fudge Shoppe
08.2019 - 12.2020
Sales Associate
Costco Wholesale
09.2017 - 08.2019