Brenda Veronica Ponce
Hutto,TX
Summary
Dynamic server trainer with a proven track record at Matt's El Rancho, enhancing team performance through effective training and exceptional communication. Skilled in menu memorization and safe food handling, I elevate customer satisfaction and operational efficiency, ensuring new hires integrate seamlessly while maintaining high service standards.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Server Trainer
Matt's El Rancho
Austin, TX
12.2010 - Current
- Facilitated training sessions for new servers on menu knowledge and customer service protocols.
- Facilitated development of training materials to enhance onboarding efficiency.
- Facilitated ongoing support to uphold service standards.
- Executed proper food handling techniques to ensure safety compliance.
- Facilitated role-playing scenarios to strengthen server communication skills.
- Provided strategic feedback to management regarding training effectiveness and necessary improvements.
- Facilitated collaboration among team members to enhance training session efficiency for new hires.
- Guided new hires through training, ensuring rapid and efficient integration into the team.
- Elevated customer satisfaction through delivery of efficient and friendly service during peak hours.
- Oversaw accurate order taking and input into POS systems to enhance operational efficiency.
- Trained servers on effective order-taking techniques, food service protocols, and customer service excellence.
- Mentored servers by providing constructive feedback and guidance to enhance industry skills and knowledge.
Assistant Food Service Director
The Summit at Westlake Hills
Austin, TX
12.2000 - 09.2009
- Facilitated training sessions for new servers on menu knowledge and customer service protocols.
- Facilitated development of training materials to enhance onboarding efficiency.
- Facilitated ongoing support to uphold service standards.
- Executed proper food handling techniques to ensure safety compliance.
- Facilitated role-playing scenarios to strengthen server communication skills.
- Provided strategic feedback to management regarding training effectiveness and necessary improvements.
- Facilitated collaboration among team members to enhance training session efficiency for new hires.
- Guided new hires through training, ensuring rapid and efficient integration into the team.
- Elevated customer satisfaction through delivery of efficient and friendly service during peak hours.
- Oversaw accurate order taking and input into POS systems to enhance operational efficiency.
- Trained servers on effective order-taking techniques, food service protocols, and customer service excellence.
- Mentored servers by providing constructive feedback and guidance to enhance industry skills and knowledge.
Education
CDM,CFPP - Clinical Nutrition
Texas Healthcare Association
La Grange, TX09.2006
Skills
Effective time management
Menu memorization
Safe food handling
Order accuracy
Upselling strategies
Team member training
POS system proficiency
Exceptional communication
Certification
CDM,CFPP
Food handlers Certificate
TABC Certificate
Languages
Spanish
Native or Bilingual
Timeline
Server Trainer
Matt's El Rancho
12.2010 - Current
Assistant Food Service Director
The Summit at Westlake Hills
12.2000 - 09.2009
CDM,CFPP - Clinical Nutrition
Texas Healthcare Association