Brenden Luis Flores
Summary
Highly motivated Sales Leader with extensive Customer Service and Sales experience. Consistent sales track record of driving increased sales and improving buying experiences. Confident with years of experience in fulfilling a position with a reputable company in need. Possess the ability to maintain a pleasant, positive and courteous demeanor, while continually multitasking efficiently, meeting business objectives, and supporting commitments to customer service, employee development, and continuous improvement.
Overview
7
7
years of professional experience
Work History
Store Manager
Lumber Liquidators
08.2019 - Current
- Organized promotional events to increase product awareness.
- Created weekly work schedules for store personnel.
- Resolved customer complaints in a timely manner.
- Prepared monthly reports on sales figures, expenses, profits.
- Maintained accurate records of employee performance reviews.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Developed strategies to maximize sales and profitability.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
CSA
Lowes Home Improvment
02.2017 - 08.2019
- Assisted customers with selecting products, answering questions, and making product recommendations.
- Provided excellent customer service in a friendly and professional manner.
- Answered incoming calls, checking and returning voicemails to obtain records.
- Collaborated closely with colleagues to meet customer needs.
- Sold or recommended products or services to suit client needs.
Education
Diploma -
The Metropolitan High School
Skills
- Excellent organizational
- Listening
- Communication
- Interpersonal skill
- Positive attitudes
- Strong work ethic
- Ability to multi-task
- Work independently
- Able to establish rapport with customers
- Ability to quickly learn and adapt to ever-changing technologies
- Solution driven with strong emphasis on customer service
- Bilingual Speak Fluently in Spanish and English
- Sales expertise
References
Available upon request
Accomplishments
- 2021 Ranked #8 Company-wide in overall sales (1.7 Million Dollars)
- 2022 Ranked Top 10% Company-wide in overall sales (1.4 Million Dollars)
- 2023 Overall sales (1.25 Million Dollars)
Timeline
Store Manager
Lumber Liquidators
08.2019 - Current
CSA
Lowes Home Improvment
02.2017 - 08.2019
Diploma -
The Metropolitan High School
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