Brendolyn Wistisen
Banner Health Medical Center
Casper,WY
3
years of professional experience
Personable and positive with a strong foundation in flight operations, customer service, and aviation safety protocols. Licensed pilot with widespread aviation knowledge, exceptional situational awareness and a thorough understanding of FAA regulations and general aircraft procedures. Experienced in delivering outstanding customer service in fast-paced, high-pressure environments while maintaining professionalism, a calm composure, and attention to detail. Recognized for strong communication skills, teamwork, and the ability to create a safe, welcoming, and positive experience for customers. Passionate about combining aviation expertise with exceptional hospitality to provide the highest standard if in-flight service. Eager to develop further in the aviation industry, while delivering quality service and building life-long connections all over the world.
Work History
Call Center Representative
2 Months- Maintained a high degree of professionalism and empathy during escalated calls, providing emotional support to distressed patients while effectively resolving any issues and concerns they expressed.
- Upheld strict confidentiality standards regarding sensitive patient information in accordance with HIPPA regulations.
- Managed inbound calls, providing up-to-date information regarding patient services and appointments.
- Adapted quickly to new software systems used for managing patient accounts and medical information, which led to reduced hold times for customers.
- Contributed to a positive work environment by actively participating in monthly trainings about customer service procedures.
Secretary and Airplane Cleaner
2 Years 3 Months- Handled sensitive information discreetly, maintaining confidentiality when managing personal files and financial data.
- Promoted a positive image of the flight school through clear communication both internally with colleagues and externally customers.
- Proctored FAA exams in Rising Wings Aviation's registered testing center, while complying with all FAA and local laws.
- Supported Communication efforts amongst the flight team, drafting emails and internal announcements.
- Improved transaction processing efficiently by implementing standard work flows and detailed checklists.
- Supervised cleaning operations to ensure compliance with aviation safety standards while also training new staff on proper cleaning techniques.
- Conducted regular airplane inspections to maintain cleanliness and structural safety standards, and report any concerning findings.
- Removed all trash, debris, and other waste materials that were left behind on the premises.
- Handled equipment, chemicals, and materials safely and with extreme caution.
Server/Restaurant Hostess
6 Months- Collaborated with team members during busy shifts for efficient workflow and excellent guest experience.
- Created warm relationships with regular customers.
- Always worked to promptly address all guests inquires and needs.
- Handled cash transactions carefully while processing payments efficiently.
- Exhibited strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Resolved customer complaints competently, demonstrating strong problem solving skills.
Barista
1 Year 5 Months- Trained new baristas on proper drink preparation techniques and customer service standards.
- Maintained a clean and organized workspace to sustain productivity and safety standards.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Confidently interacted with customers during hectic periods to promote a fun and positive overall experience.
- Contributed to a welcoming work environment by listening to my co workers and then effectively communicating with them.
- Cleaned counters, machines, utensils, bathrooms, and seating areas daily.
Education
Associates of Science - Aviation
- Honor Roll all semesters of college
- Dean's List all semesters of college
- Fly Casper Alliance Scholarship recipient
- CC Tbird Scholarship Recipient
- Hathaway PErformance Scholarship recipient
- 4.0 GPA
- Ranked in the top 10% of my class
Skills
Exceptional customer service
Friendly and outgoing
Attention to detail
Team player
Time management
Strong work ethic
Experienced in pre-flight checks
Cash handling
Dedicated and passionate
Excellent multi tasking skills
Aviation Experience
- I always wanted to fly general aircraft for fun, so I earned my private, instrument, and commercial pilot's licenses. This furthered my passion for aviation and advanced my dream of becoming a flight attendant.
- I have been apart of the ground, ticket, and bag crew for Sun Country Airlines. I worked the charter legs that would come into Casper for three years. This allowed me to take many aviation safety courses, that taught me how to be safe around large aircraft and how to keep passengers safe as well.
- I have been a volunteer for the Young Eagles Program
Timeline
Call Center Representative
Banner Health Medical Center
06.2026 - CurrentRead More
Server/Restaurant Hostess
Olive Garden Restaurant
09.2024 - 03.2025Read More
Secretary and Airplane Cleaner
Rising Wings Aviation
01.2024 - 04.2026Read More
Barista
Copper Cup Coffee Company
03.2023 - 08.2024Read More
Casper College
Associates of Science from Aviation
Read More