Brenfis Caraballo
Richmond Hill
Summary
Detail-oriented front-end coordinator specializing in customer service and team collaboration. Demonstrated success in mentoring staff, managing conflict resolution, and enhancing client relations. Proven track record of ensuring seamless operations and elevating customer experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front End Coordinator
TJX
Queens
2026.01 - Current
- Assisted in training new staff on customer service protocols.
- Coordinated front-end operations to ensure smooth customer experiences.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
Cashier
TJX
Queens
2023.12 - 2026.01
- Maintained a clean and organized checkout area to enhance customer experience.
- Assisted customers with product inquiries and provided excellent service.
- Performed other duties as assigned by management.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Receptionist
Toro Taxes
Queens
2022.01 - 2023.04
- Managed incoming calls, directing them to appropriate staff members efficiently.
- Scheduled appointments and maintained an organized calendar for tax consultations.
- Maintained a clean and organized reception area to enhance client experience.
- Collaborated with team members to streamline front desk operations effectively.
Education
Bachelor of Science - Psychology
Mercy College
Dobbs Ferry, NY2028-05
High School Diploma -
Institute of Health Professions At Cambria Heights
Queens, NY2024-06
Skills
- Front desk operations
- Client relations
- Conflict resolution
- Time management
- Staff development
- First aid and CPR certification
Languages
Spanish
Native/ Bilingual
Certification
- CPR
Timeline
Front End Coordinator
TJX
2026.01 - Current
Cashier
TJX
2023.12 - 2026.01
Receptionist
Toro Taxes
2022.01 - 2023.04
Bachelor of Science - Psychology
Mercy College
High School Diploma -
Institute of Health Professions At Cambria Heights