Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Brenfis Caraballo

Richmond Hill

Summary

Detail-oriented front-end coordinator specializing in customer service and team collaboration. Demonstrated success in mentoring staff, managing conflict resolution, and enhancing client relations. Proven track record of ensuring seamless operations and elevating customer experiences.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Front End Coordinator

TJX
Queens
01.2026 - Current
  • Assisted in training new staff on customer service protocols.
  • Coordinated front-end operations to ensure smooth customer experiences.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.

Cashier

TJX
Queens
12.2023 - 01.2026
  • Maintained a clean and organized checkout area to enhance customer experience.
  • Assisted customers with product inquiries and provided excellent service.
  • Performed other duties as assigned by management.
  • Delivered high level of customer service to patrons using active listening and engagement skills.

Receptionist

Toro Taxes
Queens
01.2022 - 04.2023
  • Managed incoming calls, directing them to appropriate staff members efficiently.
  • Scheduled appointments and maintained an organized calendar for tax consultations.
  • Maintained a clean and organized reception area to enhance client experience.
  • Collaborated with team members to streamline front desk operations effectively.

Education

Bachelor of Science - Psychology

Mercy College
Dobbs Ferry, NY
05-2028

High School Diploma -

Institute of Health Professions At Cambria Heights
Queens, NY
06-2024

Skills

  • Front desk operations
  • Client relations
  • Conflict resolution
  • Time management
  • Staff development
  • First aid and CPR certification

Languages

Spanish
Native/ Bilingual

Certification

  • CPR

Timeline

Front End Coordinator

TJX
01.2026 - Current

Cashier

TJX
12.2023 - 01.2026

Receptionist

Toro Taxes
01.2022 - 04.2023

Bachelor of Science - Psychology

Mercy College

High School Diploma -

Institute of Health Professions At Cambria Heights
Brenfis Caraballo