Brenna Elsner
Riverside,CA
Summary
Dedicated professional with experience in customer service and staff training. Known for exceptional communication skills and a proactive approach to problem-solving. Personable and energetic, well-suited for roles requiring strong interpersonal skills and a positive attitude. Ready to leverage expertise in creating positive experiences for both team members and customers. Committed to fostering a productive and engaging learning environment to enhance team performance.
Overview
3
3
years of professional experience
Work History
Assistant Store Trainer
In-N-Out Burger
Corona, CA
10.2025 - Current
- Trained new employees on store procedures and customer service standards.
- Monitored staff performance, providing constructive feedback for improvement.
- Coordinated role-playing scenarios to enhance sales techniques among staff.
- Developed ongoing coaching strategies to support continuous professional development among team members beyond initial training programs.
- Provided hands-on assistance with daily tasks when necessary, helping reinforce learned concepts in real-time work scenarios for maximum retention.
- Collaborated with management to identify skill gaps within the team, devising tailored workshops to address areas of weakness.
Student Volunteer
CBU CEC Clinic
Riverside, CA
05.2025 - Current
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Contributed to a positive work environment by maintaining a professional attitude and demonstrating respect for all individuals involved in the project.
- Strengthened interpersonal communication abilities through constant interaction with diverse populations during volunteering events.
- Positively impacted the lives of countless individuals within the community by dedicating time, energy, and passion towards meaningful causes as a student volunteer.
Fast Food Worker
In-N-Out Burger
Corona, CA
01.2023 - Current
- Provided exceptional customer service, ensuring satisfaction and addressing inquiries promptly.
- Operated kitchen equipment safely, following health and safety regulations.
- Assisted in food preparation, maintaining quality standards and hygiene protocols.
- Collaborated with team members to ensure efficient workflow during peak hours.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Contributed to maintaining a positive work environment by fostering effective communication among team members.
- Responded to customer inquiries and concerns with empathy and professionalism, working to resolve issues in a timely manner.
Education
Bachelor of Science - Communication Sciences And Disorders
California Baptist University
Riverside04-2028
Skills
- Onboarding process
- Teamwork and collaboration
- Problem-solving
- Safety procedures
- Staff motivation
- Feedback delivery
- Willingness to learn
Languages
American Sign language
Limited Working
Timeline
Assistant Store Trainer
In-N-Out Burger
10.2025 - Current
Student Volunteer
CBU CEC Clinic
05.2025 - Current
Fast Food Worker
In-N-Out Burger
01.2023 - Current
Bachelor of Science - Communication Sciences And Disorders
California Baptist University