Summary
Overview
Work History
Education
Skills
Timeline
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Brenna Gamez

Tempe,AZ

Summary

Excellent and dedicated employee with a strong background in customer service at Palm Island Family Aquatic Parks and Angry Crab Shack. Efficient in guest experiences through effective communication and complaint resolution. Knowledge in POS systems and trained new staff, ensuring a welcoming atmosphere. Committed to excellence and teamwork in all interactions.

Overview

2
2
years of professional experience

Work History

Cashier

Palm Island Family Aquatic Parks
Casa Grande, AZ
05.2024 - 07.2026
  • Processed customer transactions accurately using point-of-sale systems.
  • Assisted in maintaining cleanliness and organization of checkout areas.
  • Provided exceptional customer service, resolving inquiries and concerns promptly.
  • Trained new staff on cash handling procedures and customer interaction techniques.
  • Counted cash at the end of shifts, assuring the correct totals
  • In charge of inventory for concession stand items
  • Greeted guests with an exceptional attitude into the facility
  • Handled cash and credit card payments

Hostess

Angry Crab Shack
Casa Grande, AZ
11.2024 - 05.2026
  • Greeted and seated guests promptly, ensuring a welcoming atmosphere.
  • Managed reservation system efficiently to optimize seating arrangements.
  • Assisted in training new staff on customer service protocols and best practices.
  • Collaborated with kitchen and waitstaff to coordinate timely food service.
  • Handled to-go orders, online orders, and door dash orders
  • Kept cleanliness of bathrooms
  • Answered phone calls

Education

Bachelor of Science - Speech And Hearing Science

Arizona State University
Tempe, AZ

Associate of Arts -

Central Arizona College
Coolidge, AZ
05.2026

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Guest services
  • POS system knowledge
  • Efficient communication skills
  • Effective multitasking
  • Greeting guests
  • Payment processing
  • Complaint handling

Timeline

Hostess

Angry Crab Shack
11.2024 - 05.2026

Cashier

Palm Island Family Aquatic Parks
05.2024 - 07.2026

Bachelor of Science - Speech And Hearing Science

Arizona State University

Associate of Arts -

Central Arizona College