Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brenna Nelson

Columbus

Summary

Responsible Intake Coordinator with a professional background in social work and educational settings. Enthusiastic, empathetic and adaptable to individual client needs. I utilize an encouraging and compassionate approach to foster a positive and welcoming environment. Seeking entry-level opportunities to expand skills and facilitate growth.

Overview

5
5
years of professional experience

Work History

Intake Coordinator

Ohio Center for Adolescent Wellness
05.2025 - Current
  • Introduced partial-hospitalization and intensive outpatient programs to prospective clients and their legal guardians.
  • Documented client information including diagnoses, medical history, family history, school, address, insurance, etc. Updated this information when necessary.
  • Completed, scanned and faxed consent forms to legal guardians and service providers.
  • Built rapport and trust with clients while maintaining professional boundaries.
  • Observed and documented any notable changes in client’s behavior.

Pet Care Sitter

Love Your Doggo
03.2023 - Current
  • Fed animals daily.
  • Walked animals one to three times daily.
  • Administered medication when required.
  • Maintained a clean and safe environment for animals.
  • Communicated with owners throughout the stay regarding pet updates and/or concerns.

Substitute Teacher

Educational Service Center of Central Ohio
08.2023 - 05.2025
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.
  • Took notes and prepared reports on school day activities to provide to primary teacher.

Care Coordinator

Mid-Ohio Psychological Services
06.2022 - 03.2023
  • Reached out to youth(s) legal guardian via phone to explain and answer questions regarding Care Coordination and the Ohio Rise Program.
  • Collaborated with youth’s family, service providers, mental health providers, school personnel, etc to set goals and create a service plan for youth(s).
  • Created and updated various documentation as needed included, crisis and safety plans, level of care needed assessments, care plans, risk screeners, etc.
  • Responded to crisis situations and connected family to appropriate resources.

Behavioral Health Specialist

Hittle House
08.2020 - 02.2022
  • Responded to crisis situations when severe mental health and behavioral issues arose.
  • Assessed patient needs and recommended appropriate courses of treatment.
  • Documented information for charts, progress reports, assessments and other paperwork within specific timeframes.
  • Improved resident and staff engagement through group activities.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.

Education

Bachelor of Arts - Psychology

Ohio State University
Columbus, OH
05.2021

Skills

  • Gathering Information
  • Problem Resolution
  • Active Listening
  • Data Entry
  • Organization and Planning
  • De-escalation Techniques
  • Clerical Duties
  • Phone and Email Etiquette
  • Client Progress Reporting
  • Behavior Management
  • Positive Reinforcement Strategies
  • Collaboration

Timeline

Intake Coordinator

Ohio Center for Adolescent Wellness
05.2025 - Current

Substitute Teacher

Educational Service Center of Central Ohio
08.2023 - 05.2025

Pet Care Sitter

Love Your Doggo
03.2023 - Current

Care Coordinator

Mid-Ohio Psychological Services
06.2022 - 03.2023

Behavioral Health Specialist

Hittle House
08.2020 - 02.2022

Bachelor of Arts - Psychology

Ohio State University

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