Brennah Davis
Princeton,WV
Summary
Dynamic Account Executive with proven expertise in team leadership, operational efficiency, and client relationship management. Committed to enhancing performance and ensuring customer satisfaction through effective communication and tailored solutions.
Overview
9
9
years of professional experience
Work History
Account Executive II
AW Chesterton
Beaver, WV
05.2024 - Current
- Supervise and direct daily responsibilities for WV retail staff to ensure efficiency and customer satisfaction
- Rebuilt and developed a high-performing team for the West Virginia location
- Recruited, trained, and structured an elite employee team to improve performance and morale
- Reorganized operational workflows and implemented an improved processing structure to restore efficiency and accuracy
- Cultivated strong client relationships through effective communication and tailored solutions.
- Collaborated with cross-functional teams to enhance customer satisfaction and service delivery.
- Managed account portfolios, ensuring timely follow-ups and resolution of client issues.
- Maintained accurate records of client interactions using CRM systems for efficient tracking and reporting.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
Sports Official
WVSSAC
Princeton, WV
11.2019 - Current
- Officiated competitive sports events, ensuring adherence to rules and regulations.
- Demonstrated impartiality while making quick decisions during high-pressure situations.
- Collaborated with coaches and players to address concerns and maintain game integrity.
- Assessed player performance and provided constructive feedback for improvement.
Laborer
Precision Pipeline LLC
Pembroke, VA
07.2023 - 05.2024
- Assisted in loading and unloading materials, ensuring timely delivery for projects.
- Direct traffic safely around active oil pipeline construction zones
- Communicate clearly with heavy equipment operators to maintain safe work zones
- Monitor job site conditions to ensure compliance with safety regulations and OSHA standards
- Set up and remove traffic control signs, cones, and barricades
- Maintain constant awareness of moving machinery and ground personnel
Hourly Manager
Walmart
Princeton, WV
04.2020 - 07.2023
- Supervise daily floor operations to ensure efficient workflow and customer satisfaction
- Lead, train, and motivate associates to meet performance and service standards
- Manage scheduling, task delegation, and shift coverage
- Monitor inventory levels and coordinate restocking to maintain product availability
- Ensure merchandising standards, pricing accuracy, and visual displays meet company guidelines
- Resolve customer concerns and escalate issues when necessary
- Oversee cash handling procedures and front-end operations when needed
- Enforce company policies, safety standards, and loss prevention practices
- Track sales performance and implement strategies to meet department goals
- Conduct team meetings to communicate expectations and performance updates
Restaurant Manager
Brandon's BBQ
Pipestem, WV
08.2016 - 04.2020
- Oversaw daily operations, ensuring adherence to quality standards and customer satisfaction.
- Trained and mentored staff on service excellence and operational procedures.
- Implemented effective inventory management systems to reduce waste and optimize supply chain efficiency.
- Developed and executed marketing strategies to enhance brand visibility and attract new customers.
- Monitored financial performance, analyzing costs to enhance profitability while maintaining quality service.
- Resolved customer complaints promptly, fostering a positive dining experience and loyalty.
- Collaborated with kitchen staff on menu development, introducing seasonal dishes that increased customer engagement.
Education
High School Diploma -
Summers County High School
Hinton, WV05-2016
Skills
- Leadership & Team Building
- Problem Solving & Process Improvement
- Cross-Functional Communication
- Adaptability & Initiative
Accomplishments
- Rebuilt and strengthened the West Virginia employee team.
- Stepped in as Acting Operations Manager to clean up issues from previous years.
- Identified internal F&O system issues so the WV team could process daily orders more efficiently.
- Stepped up as Acting Sales Specialist to manage unassigned accounts and support customers.
- Cleaned up old POs and transfer orders from prior years.
- Corrected inventory discrepancies and improved overall accuracy.
- Processed urgent quotes and survey sheets quickly and accurately.
- Caught material and configuration errors before orders were processed.
- Communicated clearly with sales, engineering, and customers to keep orders moving.
- Ensured pricing is accurate and aligned with annual increases.
- Followed credit hold policies to protect the company.
- Supported and trained team members.
- Stepped in to solve problems when resources were limited.
Timeline
Account Executive II
AW Chesterton
05.2024 - Current
Laborer
Precision Pipeline LLC
07.2023 - 05.2024
Hourly Manager
Walmart
04.2020 - 07.2023
Sports Official
WVSSAC
11.2019 - Current
Restaurant Manager
Brandon's BBQ
08.2016 - 04.2020
High School Diploma -
Summers County High School