Brennen Albert
New Iberia,LA
Summary
Dynamic customer service professional with extensive experience at TopGolf, excelling in guest relations and reservation management. Proven ability to enhance guest experiences through effective communication and event promotion. Skilled in point of sale operations, ensuring efficient transactions while fostering a welcoming atmosphere. Committed to delivering exceptional service and resolving inquiries promptly.
Overview
12
12
years of professional experience
Work History
Greeter
TopGolf
Lafayette, LA
11.2024 - 01.2025
- Welcomed guests with a friendly demeanor and positive attitude.
- Assisted guests in locating their reservations and guiding them to their destinations.
- Provided information about TopGolf's amenities and services to enhance guest experience.
- Maintained cleanliness and organization of the front area for a pleasant atmosphere.
- Collaborated with team members to ensure smooth guest flow during peak hours.
- Handled guest inquiries and resolved minor issues promptly and courteously.
- Monitored waiting lists and communicated wait times to guests effectively.
- Promoted special events and activities to enhance guest engagement at TopGolf.
- Greeted customers upon entering the store, providing a friendly and welcoming atmosphere.
- Answered customer inquiries about merchandise and services.
- Helped keep entryway and front line clean, organized and fully stocked with inventory.
- Operated cash register to process payments for purchases.
- Informed customers of current sales and promotions.
- Answered customers' questions about hours, seating, current wait time, and other information.
- Organized displays to attractively showcase products.
- Offered customer support by directing to designated locations and connecting with specific personnel.
- Observed customers coming and going to protect store assets.
- Assisted serving staff by taking guest drink orders and resolving conflicts.
- Monitored customer activity in order to detect potential theft or safety hazards.
- Managed guest expectations by relaying information regarding hours, wait times, and specials.
- Replenished supplies for cash registers as needed.
- Maintained knowledge of store layout to better assist customers with product location.
- Reported any suspicious behavior or incidents immediately to management.
- Verified that all products were properly labeled before stocking them onto shelves.
- Completed daily paperwork including checkout sheets, invoices, and other forms accurately and promptly.
- Enforced store policies regarding returns, exchanges, and payment methods.
- Handled cash register transactions accurately and efficiently.
- Maintained knowledge of current sales promotions, policies regarding payment and exchanges, and security practices.
- Assisted in training new employees on proper customer service techniques.
- Checked expiration dates on food products regularly to maintain freshness standards.
- Maintained positive working relationship with fellow staff and management.
- Recognized security risks to properly handle situations.
- Maintained safe and clean atmosphere, contacting appropriate staff to handle spills or incidents.
- Assisted patrons with handicaps to appropriate seating.
- Determined authenticity and applicability of presented tickets.
- Complied with health and sanitation practices and procedures.
- Directed guests to correct location by documented ticket seats and answered questions about facility amenities.
- Provided client service by distributing programs, answering patron's questions and selling tickets and merchandise.
- Assisted customers in finding desired items on shelves or through catalogs.
- Stocked shelves with new merchandise when shipments arrived.
- Greeted and assisted customers to foster positive experiences.
Golf Cart Attendant
Sugar Oaks Golf Course
New Iberia, LA
05.2018 - 11.2022
- Assisted golfers with cart rentals and returns at the country club.
- Maintained cleanliness and organization of golf carts and surrounding areas.
- Managed daily inventory of golf carts and equipment for efficiency.
- Provided excellent customer service to enhance guest experience at the facility.
- Guided customers to appropriate carts based on their needs and preferences.
- Collaborated with staff to ensure timely cart availability during peak hours.
- Informed guests about club rules and safety guidelines while using carts.
- Handled minor maintenance tasks to keep carts in optimal working condition.
- Prepared golf carts for use by stocking with towels, pencils and scorecards.
- Staged and put away golf carts based on forecasted business and instructions from management team.
- Maintained cleanliness of all golf carts, including washing, vacuuming and polishing.
- Maintained driving range by collecting and washing range balls and keeping area clean and organized.
- Displayed excellent customer service skills while interacting with patrons.
- Worked closely with staff members in order to maintain efficient workflow.
- Assisted with staging and execution of tournaments and events.
- Ensured that all safety rules were followed by guests during use of golf carts.
- Managed golf cart fleet and prepared for rental.
- Reported cart damage and maintenance needs to golf shop professionals.
- Inspected returned golf carts for damage or missing parts before returning them to stock.
- Checked and emptied trash receptacles at entrance to golf shop.
- Managed multiple tasks simultaneously while maintaining focus on quality service.
- Assisted with loading, unloading heavy items onto, from the back of golf carts.
- Monitored customer usage of golf carts and provided assistance when needed.
- Stocked inventory of supplies, such as gas cans, oil containers and cleaning materials.
- Picked up golfers in parking lot, loaded clubs on carts and transported guests to range.
- Greeted customers and answered questions regarding golf cart rental policies.
- Performed minor maintenance tasks such as replacing batteries and changing tires.
- Assisted customers in selecting the appropriate golf cart for their needs.
- Provided directions to customers on how to safely operate a golf cart.
- Provided periodic updates to management regarding operations at the facility.
- Responded to customer inquiries regarding pricing, availability and other related issues.
- Resolved any conflicts between customers in a professional manner.
- Accurately recorded customer information and payments into computer system.
- Assisted golfers by providing preferred clubs and retrieving balls.
- Helped customers by answering questions regarding purchases and rentals.
- Performed minor repairs and adjustments to golf carts, ensuring functionality.
- Documented and reported lost and found items to management.
- Managed the staging area, organizing carts for easy access and distribution.
- Participated in staff meetings and contributed to the improvement of guest services.
- Assisted with the opening and closing procedures of the golf operations.
- Maintained cleanliness and operational readiness of golf carts, ensuring a superior guest experience.
- Operated golf cart washing station, ensuring carts were clean and presentable.
- Provided courteous and efficient service to all golf course patrons.
- Directed guests to starting tees and provided course information as needed.
- Conducted routine battery maintenance and charging of golf carts.
- Assisted guests with loading and unloading golf clubs and personal items.
- Cleaned vehicles, booths and seats on rides to achieve sanitary compliance with park regulations.
- Trained new employees on ride operations, pointing out safety mechanisms and features.
- Delivered crucial safety information to patrons and checked machinery before starting rides.
- Provided physical assistance to visitors getting onto and off of rides.
- Booted unruly and potentially endangering patrons from rides and amusement park.
- Sold and served refreshments to customers, maintained sufficient inventory throughout business hours and restocked low supplies in both employee and customer areas.
- Assisted patrons with unloading and loading to remain compliant with safety regulations.
- Sold tickets and collected additional fees from customers for special services.
- Remained up to date on emergency practices and procedures to guide patrons to safety if necessary.
- Checked seatbelts of riders to maximize safety and manage risk.
- Handed out fliers and announced information to patrons to generate interest in new attractions and rides.
- Managed park booths by conducting games, awarding prizes and collecting tickets.
- Screened guests for specific ride criteria, refusing patrons for not meeting height requirements.
- Washed, detailed and removed trash from carts to prepare for next use.
- Collected balls and baskets on driving range and loaded ball machines.
- Greeted guests with positive and engaging attitude to promote superior experiences.
- Conducted pre-rental inspections of golf carts to ensure proper working order.
- Monitored pace of play and communicated with golfers and staff to ensure smooth flow.
- Managed golf cart inventory, ensuring availability for peak times.
- Enforced golf course rules and regulations for safety and etiquette.
- Provided basic operational instructions to guests unfamiliar with golf cart usage.
- Assisted in setting up for golf tournaments and special events.
- Coordinated with pro shop staff to address guest needs and concerns.
- Ensured compliance with environmental and safety regulations regarding golf cart operation.
- Inspected golf carts for damage or maintenance needs and reported issues promptly.
- Assisted in inventory control and management of golf cart accessories and keys.
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
- Welcomed, greeted and interacted with members and guests and verified proper equipment operation.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Received comments and complaints and worked to deliver solutions to achieve member and guest satisfaction.
- Monitored patrons and equipment during rides to prevent accidents.
- Pulled down safety bars and secured riders according to specified attraction details.
Golf Cart Attendant
Vieux Chene's
Youngsville, LA
05.2013 - 07.2014
- Assisted golfers with cart rentals and returns at the country club.
- Maintained cleanliness and organization of golf carts and surrounding areas.
- Managed daily inventory of golf carts and equipment for efficiency.
- Provided excellent customer service to enhance guest experience at the facility.
- Guided customers to appropriate carts based on their needs and preferences.
- Collaborated with staff to ensure timely cart availability during peak hours.
- Informed guests about club rules and safety guidelines while using carts.
- Handled minor maintenance tasks to keep carts in optimal working condition.
- Prepared golf carts for use by stocking with towels, pencils and scorecards.
- Staged and put away golf carts based on forecasted business and instructions from management team.
- Maintained cleanliness of all golf carts, including washing, vacuuming and polishing.
- Maintained driving range by collecting and washing range balls and keeping area clean and organized.
- Displayed excellent customer service skills while interacting with patrons.
- Worked closely with staff members in order to maintain efficient workflow.
- Assisted with staging and execution of tournaments and events.
- Ensured that all safety rules were followed by guests during use of golf carts.
- Managed golf cart fleet and prepared for rental.
- Reported cart damage and maintenance needs to golf shop professionals.
- Inspected returned golf carts for damage or missing parts before returning them to stock.
- Checked and emptied trash receptacles at entrance to golf shop.
- Managed multiple tasks simultaneously while maintaining focus on quality service.
- Assisted with loading, unloading heavy items onto, from the back of golf carts.
- Monitored customer usage of golf carts and provided assistance when needed.
- Stocked inventory of supplies, such as gas cans, oil containers and cleaning materials.
- Picked up golfers in parking lot, loaded clubs on carts and transported guests to range.
- Greeted customers and answered questions regarding golf cart rental policies.
- Performed minor maintenance tasks such as replacing batteries and changing tires.
- Assisted customers in selecting the appropriate golf cart for their needs.
- Provided directions to customers on how to safely operate a golf cart.
- Provided periodic updates to management regarding operations at the facility.
- Responded to customer inquiries regarding pricing, availability and other related issues.
- Resolved any conflicts between customers in a professional manner.
- Accurately recorded customer information and payments into computer system.
- Assisted golfers by providing preferred clubs and retrieving balls.
- Helped customers by answering questions regarding purchases and rentals.
- Performed minor repairs and adjustments to golf carts, ensuring functionality.
- Documented and reported lost and found items to management.
- Managed the staging area, organizing carts for easy access and distribution.
- Participated in staff meetings and contributed to the improvement of guest services.
- Assisted with the opening and closing procedures of the golf operations.
- Maintained cleanliness and operational readiness of golf carts, ensuring a superior guest experience.
- Provided courteous and efficient service to all golf course patrons.
- Operated golf cart washing station, ensuring carts were clean and presentable.
- Directed guests to starting tees and provided course information as needed.
- Conducted routine battery maintenance and charging of golf carts.
- Assisted guests with loading and unloading golf clubs and personal items.
- Cleaned vehicles, booths and seats on rides to achieve sanitary compliance with park regulations.
- Trained new employees on ride operations, pointing out safety mechanisms and features.
- Delivered crucial safety information to patrons and checked machinery before starting rides.
- Provided physical assistance to visitors getting onto and off of rides.
- Closed down rides with faulty equipment and notified supervisor.
- Booted unruly and potentially endangering patrons from rides and amusement park.
- Sold and served refreshments to customers, maintained sufficient inventory throughout business hours and restocked low supplies in both employee and customer areas.
- Assisted patrons with unloading and loading to remain compliant with safety regulations.
- Sold tickets and collected additional fees from customers for special services.
- Remained up to date on emergency practices and procedures to guide patrons to safety if necessary.
- Checked seatbelts of riders to maximize safety and manage risk.
- Handed out fliers and announced information to patrons to generate interest in new attractions and rides.
- Managed park booths by conducting games, awarding prizes and collecting tickets.
- Screened guests for specific ride criteria, refusing patrons for not meeting height requirements.
- Washed, detailed and removed trash from carts to prepare for next use.
- Collected balls and baskets on driving range and loaded ball machines.
- Greeted guests with positive and engaging attitude to promote superior experiences.
- Conducted pre-rental inspections of golf carts to ensure proper working order.
- Managed golf cart inventory, ensuring availability for peak times.
- Monitored pace of play and communicated with golfers and staff to ensure smooth flow.
- Enforced golf course rules and regulations for safety and etiquette.
- Provided basic operational instructions to guests unfamiliar with golf cart usage.
- Assisted in setting up for golf tournaments and special events.
- Coordinated with pro shop staff to address guest needs and concerns.
- Ensured compliance with environmental and safety regulations regarding golf cart operation.
- Inspected golf carts for damage or maintenance needs and reported issues promptly.
- Assisted in inventory control and management of golf cart accessories and keys.
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
- Welcomed, greeted and interacted with members and guests and verified proper equipment operation.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Received comments and complaints and worked to deliver solutions to achieve member and guest satisfaction.
- Monitored patrons and equipment during rides to prevent accidents.
- Pulled down safety bars and secured riders according to specified attraction details.
Education
GED -
New Iberia Senior High
New Iberia05-2008
Skills
- Guest relations
- Reservation management
- Point of sale operation
- Venue navigation
- Event promotion
- Customer service
Affiliations
- Golf
Accomplishments
- N/A
Websites
N/A
- N/A
Timeline
Greeter
TopGolf
11.2024 - 01.2025
Golf Cart Attendant
Sugar Oaks Golf Course
05.2018 - 11.2022
Golf Cart Attendant
Vieux Chene's
05.2013 - 07.2014
GED -
New Iberia Senior High