Brent Carducci
Niles,IL
Summary
Career Summary Results driven professional with ten (10) years of diverse sales and customer-focused experience. Successful track record of delivering exceptional sales results and leadership of sales teams to achieve key financial goals. Proven communicator at all management and customer levels, respected for values and integrity and committed to exceed expectations achieving team success.
Overview
14
14
years of professional experience
Work History
Inside Sales Representative
Endurance Warranty
10.2020 - 03.2021
- Effectively managed a high volume of inbound and outbound calls
- Identified upselling opportunities for new products and services to increase value to customers
- Resolve and deescalate issues with dissatisfied clients
- Strong product knowledge in extended warranty sales and competition
Specialty Sales Consultant
Target
09.2019 - 10.2020
- Answer guest questions regarding store merchandise, department information, pricing, and promotions
- Answer incoming calls with knowledgeable and friendly responses
- Ensures clothing racks, tables, and displays are maintained and in proper order
- Sort clothing from fitting room and redistribute to sales floor
- Develop and train new team members in Style Department
Brinks Home Security
11.2017 - 09.2019
Sales Supervisor
01.2018 - 01.2019
- Promoted to the key role of leading eight (8) sales consultants to achieve key financial performance metrics for sales quotas
- Exceeded target sales goals by 20% on a regular basis
- Utilized a consultative approach to work on funnels
- Developed sales opportunities and assist in developing a pipeline for future sales activity
- Organized internal promotions to motivate team
Senior Sales Consultant
01.2017 - 01.2018
- Worked in a high volume, fast-paced inbound and outbound call center environment
- Built rapport with customers by, but not limited to customizing best security solutions
- Handled customer objections by educating customers and rebuilding value on our product
- Lifetime closing of 35.5%, company average is 30
Manager
LIDS
01.2014 - 01.2017
- Led and trained 20 store staff
- Created new marketing ideas to increase customer volume and pipeline
- Social media branding
- Purchased, maintained, and organized inventory in stock based on customer demands
Assistant Manager
Finish Line
01.2008 - 01.2014
- Managed daily shifts, schedules, customer relations, inventory control, and day to day tasks
- Managed 25 sales associates
- Held accountability for store sales, metrics, stock, and merchandise flow
Education
Associate Degree - Liberal Arts
Oakton Community College
2013
Skills
- Sales Cycle Management
- Staff Leadership
- Customer Satisfaction
- Account Management
- Conflict Resolution Techniques
- Client Relations and Retention
- Training and Development
- Negotiation Tactics
Timeline
Inside Sales Representative
Endurance Warranty
10.2020 - 03.2021
Specialty Sales Consultant
Target
09.2019 - 10.2020
Sales Supervisor
01.2018 - 01.2019
Brinks Home Security
11.2017 - 09.2019
Senior Sales Consultant
01.2017 - 01.2018
Manager
LIDS
01.2014 - 01.2017
Assistant Manager
Finish Line
01.2008 - 01.2014
Associate Degree - Liberal Arts
Oakton Community College
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