Brent Cicco
Salem,MA
Summary
Reliable Server, Bartender,Manager with independent approach to handling high-volume customer loads. Well-versed in assisting wait staff with drinks and food orders. Excellent relationship-builder and multitasker always ready to support team needs.
Overview
7
7
years of professional experience
Work History
Bar Director
The Blue Ox Restaurant & Bar
01.2023 - Current
- Improved staff performance through regular training sessions on product knowledge, customer service, and mixology techniques.
- Organized charity events at the bar to support local organizations while promoting community engagement among customers.
- Increased customer satisfaction by implementing innovative cocktail menus and drink specials.
- Enhanced bar profitability through effective inventory management and cost control measures.
- Ensured compliance with local liquor laws and regulations, maintaining a safe and legal drinking environment for patrons.
Bartender
Bar Volpe- Mo Bentley
01.2022 - 06.2022
- Exceeded company objectives with consistent 5 star reviews and guest loyalty
- Created new revenue streams through actively providing private dining leads for function space and creating community ties
- Worked closely with the management team to create training manuals
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory
- Decreased waste, following strict recipes and drink measurement protocol
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies
- Implemented drink prep procedures that significantly reduced wasted stock.
Assistant General Manager
Opus- Cassandra Delp
02.2018 - 06.2022
- Lowered labor cost
- Drove year over year sales
- Promoted from bartender to Assistant General Manager
- Collaborated to create an award-winning cocktail program
- Resolved problems promptly to elevate customer approval
- Handled cash accurately and prepared deposits
- Motivated, trained and disciplined employees to maximize performance
- Managed team schedule with eye for coverage needs and individual strengths
- Social media marketing content and develop
- Bar management- Purchased beverage stock, completed inventory, cocktail recipe creation
- Managed all day-to-day operations within budgeted guidelines
- Collaborated on hiring and termination decisions.
Bartender
Encore Boston Harbor
06.2019 - 03.2020
- Relief bartender for multiple Encore locations
- Knowledgeable in standards and menus for multiple bars simultaneously
- Created a large circle of regulars
- Trained new bartenders
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Trained in and upheld Forbes Five star standards.
Bartender
Townsman
09.2017 - 09.2018
- Expanded cocktail knowledge
- Kept bar presentable and well-stocked to meet customer needs
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Education
Associate Degree - Business Administration And Management
Northshore Community College
Skills
- TIPS Certification
- CPR and Choke Certified
- Sexual harassment prevention in the workplace training
- Allergen Awareness certification
Timeline
Bar Director
The Blue Ox Restaurant & Bar
01.2023 - Current
Bartender
Bar Volpe- Mo Bentley
01.2022 - 06.2022
Bartender
Encore Boston Harbor
06.2019 - 03.2020
Assistant General Manager
Opus- Cassandra Delp
02.2018 - 06.2022
Bartender
Townsman
09.2017 - 09.2018
Associate Degree - Business Administration And Management
Northshore Community College