DeJuante Ratcliff
Pontiac
Summary
Dynamic Bar Manager with a proven track record at Alley Cat Cafe, excelling in creative mixology and customer engagement. Recognized for introducing popular cocktails and training staff in upselling techniques. Known for reliability and effective communication, fostering a vibrant atmosphere that enhances guest experiences and boosts bar sales.
Overview
6
6
years of professional experience
Work History
Bar Manager
Alley Cat Cafe
05.2021 - 2025
- Introduced multiple cocktails to club menu, receiving positive feedback from staff and members.
- Trained new bartenders in drink preparation, member relations, and upselling techniques.
- Recommended beverage pairings with food orders taken from guests at the bar.
- Managed service during busy rushes, ensuring prompt attention to large groups.
- Cultivated a positive work environment for both members and staff.
Bartender
Orchard Lake Country Club
08.2018 - 05.2021
- Greeted and served guests promptly and courteously.
- Informed guests of daily specials and happy hours.
- Engaged customers with friendly, professional interactions.
- Maintained up-to-date knowledge of cocktail menu and draft list.
- Ensured outstanding customer service for all guests.
- Created a vibrant dining experience to keep customers engaged.
Bartender
Order Up Hospitality
07.2017 - 08.2018
- Special event set-up and hosting
- Greet and serve guests in a timely and professional manner
- Multi-task in a fun and engaging environment
- Maintain knowledge of classic, craft and event specific cocktails
- Ensure security and inventory of liquor during and after the event
- Maintain clean and orderly work area
- Suggest beverages based on customer desires
- Maintain consistent, reliable, punctual attendance
Bartender
Trolley’s Bar and Grill
07.2016 - 07.2017
- Greeted and served guests in a timely and professional manner
- Served multiple guests while maintaining a fun and engaging environment
- Maintained knowledge of beverage lists and promotions
- Special event set-up
- Ensured security of liquor during and after shift worked
- Maintained cleanliness of work area
- Maintained inventory
- Suggested beverages based on customer desires
- Maintained consistent, reliable, regular attendance
- Increase customer base with positive promotion of bar
Bar back
Floods Bar and Grill
03.2015 - 05.2016
- Greeted guests in a timely and professional manner
- Served multiple customers throughout the bar area
- Maintained full knowledge of beverage lists and promotions
- Set up glassware and liquor prior to events
- Ensured liquor was secured at the end of the shift
- Maintained cleanliness of the bar area
- Retrieved liquor, wine, and beer from various storage facilities
- Served each guest courteously and efficiently
- Consistently used suggestive selling techniques
Education
Mixology Certificate -
All American Bar And Casino Trainers
01.2016
Entrepreneurship Studies -
Eastern Michigan University
01.2015
High school diploma -
Avondale Senior High School
01.2014
Skills
- TIPS certification
- Engaging personality
- Creative mixology
- Fast-paced adaptability
- Effective communication
- Interpersonal skills
- Customer focus
- Reliability
- Professionalism
- Positive energy
- Product knowledge
Timeline
Bar Manager
Alley Cat Cafe
05.2021 - 2025
Bartender
Orchard Lake Country Club
08.2018 - 05.2021
Bartender
Order Up Hospitality
07.2017 - 08.2018
Bartender
Trolley’s Bar and Grill
07.2016 - 07.2017
Bar back
Floods Bar and Grill
03.2015 - 05.2016
Mixology Certificate -
All American Bar And Casino Trainers
Entrepreneurship Studies -
Eastern Michigan University
High school diploma -
Avondale Senior High School