Summary
Overview
Work History
Education
Skills
Timeline
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Kelsey Edmond

Houston

Summary

Professional administrative specialist prepared for role requiring exceptional organizational and interpersonal skills. Background includes managing high-traffic reception areas, coordinating schedules, and providing top-notch customer service. Known for strong teamwork and adaptability, ensuring seamless operations and positive client interactions.

Overview

8
8
years of professional experience

Work History

Front Desk Receptionist

Pediatrics of Greater Houston
01.2021 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Collects payments due in the form of cash, checks, and credit cards.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.

Administrative Assistant

JPMorgan Chase
04.2019 - 01.2021
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Personal Banker

JPMorgan Chase
10.2017 - 04.2019
  • Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
  • Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.

Education

BBA - Business Administration And Management

Texas Southern University
Houston, TX
12-2026

Skills

  • Customer service
  • Time management
  • Administrative skills
  • Verbal and written communication

Timeline

Front Desk Receptionist

Pediatrics of Greater Houston
01.2021 - Current

Administrative Assistant

JPMorgan Chase
04.2019 - 01.2021

Personal Banker

JPMorgan Chase
10.2017 - 04.2019

BBA - Business Administration And Management

Texas Southern University

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Kelsey Edmond