Brent Kroes
7015 Palmdell Way, Fair Oaks,CA
Summary
Dynamic professional with extensive experience in customer service and team leadership at McDonald's. Proven ability to enhance operational efficiency through effective inventory management and conflict resolution. Skilled in route planning and data analysis, consistently delivering exceptional results while maintaining safety compliance and fostering a positive work environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Delivery Driver
DoorDash
Sacramento, CA
06.2022 - Current
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Monitored fuel level throughout shift and refueled when necessary.
- Maintained accurate records of goods delivered and collected payments as required.
Package Handler
UPS
Sacramento, CA
09.2022 - 01.2024
- Followed safety procedures when operating heavy machinery such as forklifts and pallet jacks.
- Organized packages according to type, size, destination, and other specifications.
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Maintained a clean work environment by removing debris from the loading dock area.
Department Manager
McDonald's
Folsom, CA
08.2018 - 04.2023
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
- Resolved customer complaints and issues promptly and professionally.
- Participated actively in strategic planning sessions with top executives from different divisions.
- Ensured compliance with all safety regulations in the workplace.
- Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
- Identified training needs among staff members and organized relevant workshops accordingly.
- Monitored daily sales figures to track trends in customer buying behavior.
- Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
Assistant Manager
Sourdough & Co
Folsom, CA
12.2017 - 10.2019
- Collaborated with management on developing strategic plans for achieving business goals.
- Created reports on sales trends, inventory levels, and financial data.
- Managed customer service inquiries and complaints in a timely manner.
- Changed gloves between tasks to ensure sanitation standards were met during preparation processes.
- Assisted customers with special orders or requests as needed.
- Prepared sandwiches according to customer specifications, including ingredients and condiments.
Driver
Lyft And Uber
Sacramento, CA
08.2016 - 07.2018
- Verified customer identification prior to providing transportation services.
- Communicated professionally with customers regarding their transportation needs.
- Monitored traffic conditions to determine the most efficient route.
- Performed basic maintenance tasks such as changing oil filters and checking fluid levels.
Barista
Fair Oaks Coffee House and Deli
Fair Oaks, CA
03.2016 - 08.2017
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
Crew Member
McDonald's
Fair Oaks, CA
01.2014 - 05.2016
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Adhered to health department regulations regarding food handling procedures.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Assisted management team with inventory counts of food products and beverage supplies.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Checked expiration dates on all products before serving them to customers.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
Education
High School Diploma -
Del Campo Highschool
Carmichael, CA05-2013
Associate of Arts - Culinary
American River College
Sacramento, CASkills
- Customer service
- Route planning
- Inventory management
- Package handling
- Record keeping
- Team leadership
- Conflict resolution
- Time management
- Safety compliance
- Problem solving
- Effective communication
- Data analysis
- Staff training
- Courteous and polite demeanor
- Valid Driver's license
- Verbal and written communication
Certification
- Department and Shift manager certifications
- Food Handlers Card
- Drivers License
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Package Handler
UPS
09.2022 - 01.2024
Delivery Driver
DoorDash
06.2022 - Current
Department Manager
McDonald's
08.2018 - 04.2023
Assistant Manager
Sourdough & Co
12.2017 - 10.2019
Driver
Lyft And Uber
08.2016 - 07.2018
Barista
Fair Oaks Coffee House and Deli
03.2016 - 08.2017
Crew Member
McDonald's
01.2014 - 05.2016
High School Diploma -
Del Campo Highschool
Associate of Arts - Culinary
American River College
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