Brent Lemon
West Caldwell,NJ
Overview
1
1
year of professional experience
Work History
Server Trainer
Porfirio's Mexican Grill
02.2023 - 12.2023
- Proactively engaged with customers, demonstrating adept interpersonal skills to understand and satisfy their needs.
- Played pivotal role in staff development as dedicated trainer, imparting valuable insights on customer service excellence and professional conduct to new servers. Championed Cross-cultural collaboration by fostering strong relationships with Spanish-speaking kitchen staff, facilitating effective communication channels.
- Thrived in high-pressure environments, demonstrating resilience and composure in managing challenging situations, including interactions with difficult customers.
- Constantly applied upselling strategies to increase sales for restaurant.
Wastewater Management Specialist Assistant
AQWA Inc.
11.2022 - 05.2023
- Coordinated and executed collection of wastewater samples from commercial businesses across North Carolina, ensuring timely and accurate delivery to environmental testing centers.
- Utilized Microsoft Excel to create comprehensive data charts showcasing customers' water testing results, providing actionable insights for stakeholders.
Education
BBA - Business Administration
Caldwell University
Caldwell, NJ05.2025
No Degree - Health Administration
Barton College
Wilson, NCSkills
- Quality Customer Service
- Upselling strategies
- Effective Time Management
- Cross-Cultural Communication
- Training expertise
- Advanced proficiency in Microsoft Excel
- Accountability to take responsibility when problems arise
- Empathy with customers to ensure their needs are met
- Resilience to setbacks that occur
Timeline
Server Trainer
Porfirio's Mexican Grill
02.2023 - 12.2023
Wastewater Management Specialist Assistant
AQWA Inc.
11.2022 - 05.2023
BBA - Business Administration
Caldwell University
No Degree - Health Administration
Barton College
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