Brent Norvik
Elm Grove,WI
Summary
Motivated, results driven professional with 20 years of experience in property management, financial analysis, forecasting, strategic pricing, and revenue operation. Proven ability to work with leadership teams and influence decision-making through effective communications and ongoing interactions. Experienced leader with a demonstrated aptitude to build and motivate teams while consistently delivering positive results.
Overview
9
9
years of professional experience
Work History
Senior Director of Operations
Hunt Military Communities
09.2023 - Current
- Oversee the operation of over 6,961 homes across 10 sites and 5 states
- Tasked with the financial and operational success of a portfolio of communities
- Oversee the performance and development of direct reports consisting of site level management, office staff, and maintenance teams
- Analyze operational metrics in order to drive income, lower expenses, and ensure resident satisfaction, including monitoring maintenance performance
- Creation of marketing plans to drive occupancy
- Develop renewal strategies to increase revenue
- Review and approval of all site level contracts
- Auditing/review of site level budgets
- Engage in regular meetings with asset management, corporate officers, and various branches of the military to report on the overall health and status of the communities in my portfolio
Director of Operations
Hunt Military Communities
12.2020 - 09.2023
- Responsible for a portfolio of 4,300 homes across the Midwest and Texas, while reporting to the Vice President of Operations
- Tasked with the financial and operational success of a portfolio of communities
- Oversee the performance and development of direct reports consisting of site level management and maintenance teams
- Analyze operational metrics in order to drive income, lower expenses, and ensure resident satisfaction
- Review and approval of all site level contracts
- Auditing/review of site level budgets
- Engage in regular meetings with asset management, corporate officers, and various branches of the military to report on the overall health and status of the communities in my portfolio
Portfolio Support Director
Hunt Military Communities
12.2019 - 12.2020
- Under the direction of the Senior Director of Operations, assisted the Directors of Operations in maintaining consistent and effective site performance through reporting, site supervision, training, and other portfolio related initiatives
- Generated weekly and monthly reports detailing the portfolio’s financial, occupancy, and maintenance status
- Assisted sites both remotely and in person on purchase order processing, delinquency, and marketing
- Coordinated with vendors, and created bid packages to facilitate the approval and establishment of site contracts
- Assisted Director of Operations in the training of new employees related to their position as Community Directors
- Acted in an onsite supervisory role during position vacancies
- Audited site budgets for accuracy and reviewed with Community Directors in order to make necessary revisions
Community Director
Hunt Military Communities – Great Lakes Family Housing
North Chicago
10.2017 - 12.2019
- On site supervisor of the day-to-day operations of 1466 homes, spread over three locations in North Chicago, with a resident mix of military and civilian
- Analyzed financial reports in order to identify shortfalls, and establish measures to improve income and control expenses
- Developed marketing strategies and leasing goals in order to increase occupancy, which included more conventional outreach
- Bid out and oversaw large capital projects conducted on site
- Trained staff on financial analysis, property procedure, resident communication, and employee management
- Worked to foster a positive relationship with Military Housing Partner and base command, in order to increase support for the site team and eliminate negative perceptions of the community
- Increased the site’s role in the North Chicago community by reaching out to local businesses for cross advertising, participating in local and base events, and donating various services to local charities
- Complete weekly and monthly metrics reporting for military partners
Director of Property Integration
Evergreen Real Estate Services, LLC
Chicago, IL, USA
10.2015 - 10.2017
- Company Overview: Chicago, IL
- Hired as a Regional Supervisor of over 1000 units, spread over 3 states in the Midwest
- After a short time was promoted to Director of Property Integration
- The position involved transitioning newly acquired properties, as well as those in process of being constructed, into the company portfolio
- Worked with the corporate development team on creating proformas for potential sites
- Met with architecture firms to give a property management perspective on community designs
- Negotiated all service contracts for newly acquired properties, as well as those under construction
- Responsible for staffing open positions, and training those working in my portfolio
- From a Regional Supervisor position, I oversaw the operations of all newly acquired and constructed properties until stabilization occurred
- Supervised the lease up of all new construction, and achieved all predetermined occupancy goals until the properties were 100% occupied
- Analyzed monthly financial statements for accuracy, and to ensure the properties were operating within budget
- Supervised extensive common area and in-unit rehab projects
- Chicago, IL
Education
Bachelors Degree - Political Science with an emphasis on World Politics
University of Wisconsin-Eau Claire
Eau Claire, WI05.2001
Skills
Performance Analysis
Process improvements
Strategic planning and execution
Capital spending
Additional Information
Proficient in Microsoft Office, Yardi, OneSite, and MRI, COS certified, CAM certified
References
Available upon request.
Timeline
Senior Director of Operations
Hunt Military Communities
09.2023 - Current
Director of Operations
Hunt Military Communities
12.2020 - 09.2023
Portfolio Support Director
Hunt Military Communities
12.2019 - 12.2020
Community Director
Hunt Military Communities – Great Lakes Family Housing
10.2017 - 12.2019
Director of Property Integration
Evergreen Real Estate Services, LLC
10.2015 - 10.2017
Bachelors Degree - Political Science with an emphasis on World Politics
University of Wisconsin-Eau Claire