Nicholas Miller
Operations Leadership
Minneapolis,MN
Summary
Leverages Executive / Senior Leadership (SLT), Fortune 40, small business, retail, healthcare, and government experience to successfully lead operations, projects, process improvements, product ownership, physical security technology, budgets, strategy, business continuity, mentoring, and teams.
Overview
23
23
years of professional experience
1
1
Certificate
Work History
Senior Director of Operations
Genea
Irvine, CA
04.2022 - 01.2023
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Defined, implemented, and revised operational policies and guidelines.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Monitored office workflow and administrative processes to keep operations running smoothly.
Senior Consultant
Target
Minneapolis, MN
02.2019 - 04.2022
- Determined areas for improvement and implemented processes to alleviate problems.
- Analyzed problematic areas to provide recommendations and solutions.
- Identified new revenue ideas and opportunities within existing markets.
- Increased company revenue through restructuring processes and advising executives on important decisions.
Federal Background Investigator
General Dynamics IT
Washington, DC
03.2018 - 01.2019
- Obtained background check data on characters, financial statuses and personal histories.
- Conducted comprehensive interviews with subjects, employers, associates, references and other individuals.
- Documented information and submitted detailed reports.
- Performed financial background checks.
Security Operations Manager
Baylor Scott & White Medical Center
Dallas, TX
04.2015 - 03.2018
- Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
- Operated within budgetary constraints, participated in development of annual budget forecasts and reconciled operating budget.
- Complied with policies and quality standards to maintain consistency in quality of services.
- Identified staff requirements and worked with human resource department to initiate recruitment and training processes.
Security Operations Manager
Target
Atlanta, GA
08.2010 - 08.2015
- Investigated incidents and wrote reports.
- Submitted documentation for weekly payroll, managed schedules, and enforced policies.
- Conducted drills to keep security staff on alert and proficient with established plans.
- Oversaw team of security officers and managed scheduling and performance evaluations.
Police Officer
City Of Maple Grove, Mn - Local Government
Maple Grove, MN
07.2000 - 08.2010
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Investigated and reported crimes, accidents, offenses, and damage to property.
- Supervised crowds at busy events to prevent injuries and property destruction.
- Enforced traffic laws and ordinances through visual observation and radar speed detection.
Education
Bachelor of Arts - Organizational Management And Communication
Concordia University, St. Paul
Saint Paul, MN 06.2015 - 06.2015
Associate of Science - Law Enforcement
North Hennepin Community College
Minneapolis, MN 06.2000 - 06.2000
Skills
Process improvements
Capital spending
Strategic planning and execution
Performance Analysis
Product development
Business Development
Coaching and mentoring
Certification
Certified Protection Professional (CPP, ASIS)