Brent Rowland
Restaurant Manager
Orange Beach,AL
Summary
A dynamic leader with proven expertise in operations management and team leadership at Brick & Spoon and Moe's Original BBQ. Excelled in enhancing hospitality and strategic planning, significantly improving customer satisfaction and employee engagement. Skilled in fostering a culture of continuous learning and positive change, adept at identifying and nurturing employee potential. Developed management skills in a collaborative and fast-paced environment, focusing on team leadership and operational strategies. Seeking to transition into a new field where these skills can be applied to drive efficiency and success. Dedicated to adapting and thriving in diverse professional settings. Dedicated Professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Manager
Brick & Spoon
Orange Beach, Alabama
03.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Oversaw daily operations to maintain store cleanliness and organization.
- Negotiated with suppliers to secure better pricing, reducing operational costs.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
Manager
Moe's Original BBQ
Orange Beach, Alabama
03.2011 - 03.2023
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Talked to distributors to find the best prices on food and alcohol.
- Maintained inventory and ordered all products for the restaurant.
- Booked and scheduled all music while keeping a relationship with band members, artists, light and sound people.
- Trained in hospitality, while giving customers the best experience.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Improved safety procedures to create safe working conditions for workers.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
Youth Counselor
Noah's Art Christian Retreat Camp
Panama City Beach, Florida
06.2010 - 09.2010
- Assisted youth in developing problem-solving and communication skills to support stress management.
- Coordinated youth programs and activities to enhance life quality and self-esteem.
- Supervised youth in engaging environment to promote security and safety for all ages.
- Monitored youth behavior and offered guidance and support for positive change.
Education
High School Diploma -
Gulf Shores High School
Gulf Shores, AL 08.2006 - 05.2010
Skills
- Team leadership
- Operations management
- Strategic planning
- Decision making
- Enhancing hospitality
- Leading by example
- Thinking outside of the box
- Being Positive And Uplifting
- Finding skills in employees
- Building leaders
Timeline
Manager
Brick & Spoon
03.2023 - Current
Manager
Moe's Original BBQ
03.2011 - 03.2023
Youth Counselor
Noah's Art Christian Retreat Camp
06.2010 - 09.2010
High School Diploma -
Gulf Shores High School
08.2006 - 05.2010
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