Summary
Work History
Education
Skills
Timeline
Generic

Breonna Bostic

Charlotte,NC

Summary

Customer Service Representative recognized for exceptional productivity and efficient task execution. Expertise in communication, problem-solving, and time management enhances operational effectiveness in customer service settings. Strong listening, empathy, and patience skills facilitate effective customer interactions and foster positive relationships.

Work History

Customer Service Representative

Spectrum
Charlotte, NC
  • Resolved customer complaints through effective communication and problem-solving techniques.
  • Processed service orders and account changes efficiently within the system.
  • Assisted customers with inquiries regarding services and billing matters.
  • Collaborated with team members to enhance customer satisfaction ratings.

Customer Support Specialist

Walgreens
Charlotte, NC
  • Maintained up-to-date knowledge of company products, services, policies, and procedures.
  • Documented customer correspondence in CRM to track requests, problems, and solutions.
  • Responded to customer emails and phone calls promptly, courteously, and professionally.
  • Recorded all customer interactions into the database system accurately and completely.
  • Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.

Bus Driver

Charlotte Mecklenburg School District
Charlotte, NC
  • Operated school buses safely for student transportation across designated routes.
  • Monitored student behavior and ensured adherence to safety protocols during rides.
  • Communicated effectively with parents regarding schedule changes and safety issues.
  • Collaborated with school officials to develop efficient transportation schedules and routes.
  • Responded quickly to emergencies, ensuring the safety of all passengers on board.
  • Performed pre-trip inspection and mechanical checks before scheduled run.

Server

Buffalo Wild Wings
Charlotte, NC
  • Delivered outstanding customer service in a fast-paced dining environment.
  • Guided guests with menu selections and accommodated special requests efficiently.
  • Ensured cleanliness and organization of dining and service areas consistently.
  • Coordinated with kitchen staff for prompt food delivery.

Server

Chilis's Bar and Grill
Charlotte, NC
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Delivered food orders promptly and courteously.
  • Cleaned tables and chairs to prepare dining area for next customers.

Picking Lead

Amazon
Charlotte, NC
  • Trained new team members on safety and picking procedures.
  • Utilized handheld scanners for accurate inventory tracking.
  • Monitored daily operations of the picking team and provided guidance when needed.
  • Tracked all incoming and outgoing shipments, ensuring they were received or sent on time according to company policies.
  • Assisted with physical counts of stock items at periodic intervals throughout the year.

Customer Service Cashier

Walmart
Charlotte, NC
  • Processed customer transactions accurately and efficiently at high-volume retail environment.
  • Managed cash register operations, including handling cash, credit, and gift card transactions.
  • Maintained cleanliness and organization of checkout areas to enhance customer experience.
  • Collaborated with team members to ensure smooth workflow during peak shopping hours.
  • Greeted customers and provided friendly customer service.
  • Implemented loss prevention techniques during transactions to minimize potential theft risks.

Education

High School Diploma -

East Mecklenburg High School
Charlotte, NC
06-2020

Skills

  • Time management
  • Employee training
  • Emergency response
  • Attention to detail
  • Safety protocols
  • Problem solving
  • Team collaboration
  • Customer service and relations
  • Conflict resolution

Timeline

Customer Service Representative

Spectrum

Customer Support Specialist

Walgreens

Bus Driver

Charlotte Mecklenburg School District

Server

Buffalo Wild Wings

Server

Chilis's Bar and Grill

Picking Lead

Amazon

Customer Service Cashier

Walmart

High School Diploma -

East Mecklenburg High School

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Breonna Bostic