Breonna Washington
Raleigh,NC
Summary
Ambitious Human Resources student pursuing an AAS in Business Admin: Human Resources Management. Trained to coordinate, execute and deliver HR programs related to recruitment, benefits, workers compensation and other HR projects and processes. Demonstrates solid analytical, problem-solving and presentation skills to foster excellent relationships and credibility at all levels of organization. Self-motivated, driven and displays initiative to prioritize tasks and handle numerous assignments simultaneously.
Overview
5
5
years of professional experience
Work History
Sales Consultant
CarMax
02.2024 - Current
- Advise clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Develop long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Nurture leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Bolstered self-esteem and confidence among participants through personalized mentoring sessions.
- Enhance team performance by sharing best practices and personal experience.
Operations Compliance Processor - Temp
First Citizens Bank
07.2023 - 02.2024
- Increased productivity by effectively managing workload and prioritizing tasks.
- Received and reviewed incoming documents ensuring compliance with Bank and IRS guidelines.
- Adhered to strict deadlines for processing applications, ensuring timely approvals and client satisfaction.
- Reduced errors with meticulous attention to detail and thorough review of documentation.
- Increased team productivity with introduction of automated processing tools.
- Provided general administrative support including data entry, document preparation, and mail distribution.
Financial Services Representative
Fidelity Investments
02.2021 - 07.2023
- Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Worked closely with other departments to provide seamless resolutions for complex client requests.
- Assisted clients in navigating complex financial situations, offering solutions that met their unique needs.
- Assessed team metrics and worked to drive out blockers to increase productivity and efficiency.
- Maintained high levels of data security by adhering to strict data protection policies.
Sr. Technical Support Advisor
Conduent
02.2020 - 02.2021
- Analyzed trends in support requests to proactively address recurring issues through improved documentation and user education.
- Increased customer satisfaction by escalating and resolving complex technical issues.
- Managed high-priority incidents, ensuring timely resolution and communication with stakeholders.
- Collaborated with product development teams to identify software bugs, ultimately improving overall product performance.
Education
Associate of Science - Business Administration: Human Resources MNGMT
Wake Technical Community College
Raleigh, NC07-2025
Associate of Science - Business Administration: Marketing
Wake Technical Community College
Raleigh, NC05-2022
Skills
- Time management
- Written and Oral communication
- Training and Development
- Microsoft Office - Proficient
- Conflict resolution
- Creative Problem Solving
- Case Management
- Data entry and Processing
- Detail oriented
- Compliance Management
- Administration support
Timeline
Sales Consultant
CarMax
02.2024 - Current
Operations Compliance Processor - Temp
First Citizens Bank
07.2023 - 02.2024
Financial Services Representative
Fidelity Investments
02.2021 - 07.2023
Sr. Technical Support Advisor
Conduent
02.2020 - 02.2021
Associate of Science - Business Administration: Human Resources MNGMT
Wake Technical Community College
Associate of Science - Business Administration: Marketing
Wake Technical Community College
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