Breshonica Bryant-LaHood

• Handled customer inquiries professionally, resolving issues promptly to uphold the brand''s reputation for outstanding service quality.
• Boosted sales revenue through effective upselling techniques and in-depth product knowledge.
• Supported clients in finding perfect jewelry for significant occasions.
• Increased repeat business by developing rapport with clients and following up on past purchases to offer complementary products or services.
• Developed a loyal client base by consistently delivering exceptional service and maintaining strong relationships with customers.
• I have worked for Zales prior to now. I first joined the Zales team in November of 2015.
• Took a career break in 2018 to focus on family responsibilities.

Applied in-depth product understanding to improve guest interactions.

• Provided expert advice on proper jewelry care and maintenance to prolong the life of precious items for customers.
• Enhanced customer satisfaction by providing personalized jewelry recommendations based on individual preferences and needs.