Bret Robertson
Laguna Beach,CA
Summary
Sales Professional with over 12 years of experience. Strong track record of delivering exceptional customer service, exceeding sales goals, and building lasting client relationships. With 3 years of automotive sales experience, I bring in depth knowledge of the car buying process and a proven ability to match customers with the right vehicles. Skilled in understanding customers needs, negotiating effectively, and driving revenue growth across various industries. Eager to leverage my diverse background in a dynamic car dealership environment.
Overview
13
13
years of professional experience
Work History
Sales Advisor
Home Warranty Services
Lake Forest, CA
04.2022 - Current
- Provided tailored home warranty solutions to homeowners, ensuring comprehensive coverage for major systems and appliances
- Educated homeowners on the benefits and limitations of home warranty plans, addressing questions and concerns to foster trust and understanding
- Utilized CRM software to track leads, manage customer interactions, and update account information
- Negotiated and closed deals with homeowners, consistently exceeding monthly sales targets
- Developed and maintained long-term relationships with clients, resulting in high retention rates and repeat business
Settlement Officer
TaxRise
Irvine, CA
05.2020 - 03.2022
- Used CRM software to maintain detailed contact logs and account records.
- Determined needs, delivered solutions and overcame objections through consultative selling skills.
- Set up new accounts, established customer credit, and set up payment methods.
- Applied mathematical skills to calculating amounts, negotiating prices and setting up contracts.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Automotive Sales Professional
Norm Reeves Honda Superstore
Cerritos, CA
06.2017 - 04.2020
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Negotiated purchase prices and explained sales, warranty and optional products.
- Drove team revenue totals by bringing in top sales numbers.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts.
Assistant Sales Manager
Zumiez
05.2011 - 05.2017
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Identified and hired exceptional candidates to fill key sales roles and strengthen revenue development.
- Coached sales team both collectively and individually to help each employee achieve monthly goals.
- Demonstrated exemplary customer service by engaging clients on sales floor.
- Assisted sales team with completing customer transactions and managing issues.
Education
Business
Chaffey College
Rancho Cucamonga, CAHigh School Diploma -
Chaffey High School
Ontario, CASkills
- Account servicing
- Sales Closing
- Strategic planning
- Customer Relations
- Lead prospecting
Timeline
Sales Advisor
Home Warranty Services
04.2022 - Current
Settlement Officer
TaxRise
05.2020 - 03.2022
Automotive Sales Professional
Norm Reeves Honda Superstore
06.2017 - 04.2020
Assistant Sales Manager
Zumiez
05.2011 - 05.2017
Business
Chaffey College
High School Diploma -
Chaffey High School